Games Master

We are looking for some extra team members to join our awesome team here at The Great Big Escape.

Responsibilities...
- Provide a friendly, enthusiastic, and memorable welcome.
- Check bookings in or assist with future bookings, taking payment where necessary.
- Engage groups before they step into the room, delivering the pre-game briefing and ensuring the waiver is signed.
- Provide clues to players in a subtle and timely manner if needed.
- Able to individually manage multiple games at once to ensure that teams get the most out of their experience.
- Provide an escape (failed to escape) debrief, answer any questions, and take on any feedback.
- Take a group photo with the team name and time for social media.
- Reset games and sanitise room and props thoroughly between groups.
- Keep the front reception clean and tidy.
- Manage social media platforms, responding to comments and messages.

We’d like you to be
- Flexible, proactive, motivated, reliable and a team player
- Well written and spoken English with a good telephone manner
- Adaptable and quick-thinking with a (sometimes needed) creative twist
- Well presented and an enthusiastic attitude

Preferred but not essential
- Escaped an Escape Room
- Customer Service: 1 Year
- Knowledge of Microsoft Outlook, Teams and Windows Operating System
- Confident using Social Media platforms
- Enjoy people watching

**Benefits**:

- Employee Discounts
- Company Pension
- Friendly and Fun Working Environment
- Flexible Shift Patterns

**Job Types**: Part-time, Permanent, Zero hours contract

**Salary**: From £8.60 per hour

Expected hours: 5 - 30 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Have you ever visited an escape room before? If yes, how did you get on?

**Experience**:

- Venue & Attractions Occupations: 1 year (preferred)
- Customer Service: 1 year (preferred)

Work Location: In person

Reference ID: Games Master