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Field Engineer
5 months ago
Are you looking for an exciting new role?
About the Company
A leading MSP is looking for an IT Field Engineer to join their friendly team. This is an amazing opportunity to work in a proactive and adaptable company who pride themselves on delivering outstanding customer service. They are looking for a positive-mindedindividual who is able to deal with technical issues in a pressurised and time sensitive environment while maintaining a high quality of customer service.
Your technical responsibilities will include but not be limited to:
- Visiting client sites on a regular basis, acting as the first point of contact for technical support issues
- Liaising with customers and providing information to aid them in their day to day IT related activities
- Liaising with 3rd party suppliers/solution providers to address customer tickets
- Allocating more complex tickets to the relevant senior technicians
- Logging and addressing any software or hardware problems detected while on site
Essential Skills and personal qualities
- Experience in a technical support role
- Strong knowledge of Microsoft Windows 10
- Understanding of Windows Server - 2016, 2019
- Understanding of key Windows Server Management tools - AD / GPO / DHCP / DNS
- Understanding of Networking Fundamentals
