Fit Reservations

2 months ago

London, United Kingdom ASA Tours Ltd Full time

WHO WE ARE:
An independent, family owned UK Inbound Tour Operator delivering perfectly suited travel and events solutions to fulfil your client’s wishes and imagination and strategic intent since 1988. Today our purpose is to embrace our deeply rooted values to elevate, motivate, celebrate and inspire. Abiding by these daily ensures we remain a ‘Business for Good’, helping to develop as innovators and providing customers with unique experiences. We’ve been arranging bespoke B2B solutions across the UK and Ireland for over 30 years and we take pride in what we do combined with a level of personal service to help make our customers’ event, tour or holiday an unforgettable one. At ASA Tours we believe that our client should have the opportunity to see the UK and Ireland in a way they never have before, no matter who they are, no matter where they want to visit or what they want to do.

**FIT RESERVATIONS EXECUTIVE**
- English advanced spoken & written.
- Fluent Italian
- Understanding of London hotels.
- Understanding tour operator contract rates and allocation concept preferable.
- Should ideally have experience in travel reservations (either for a hotel group, tour operator, travel agent).
- Previous experience of making reservations for hotels, Theatre tickets and airport transfers is also preferable.
- Other European languages desirable although not a pre-requisite.
- Must be Computer literate Microsoft Office, Word, Excel, PowerPoint. Tourplan & Trip Creator a bonus.
- Good telephone manner / Customer liaison skills.
- Self-motivated, dedicated with ability to communicate across departments in order to satisfy client needs.

**Main duties include**:

- Determining clients' requirements for travel, accommodation and special interests by preparing tailor made quotations within company guidelines /sales initiatives & implement routine follow up.
- Suggesting itineraries based on available travel routes and cost, availability and convenience of transport
- Making and confirming travel and accommodation reservations and informing clients of bus, plane, ship and train connections
- Notifying clients of travel dates, and visa requirements.
- Providing information on tourist attractions and tour availability.
- Collecting payments and issuing clients' itineraries, relevant documentation, tickets for travel and vouchers for accommodation.
- Answering inquiries and offering suggestions about tours, travel routes and accommodation.
- Providing literature and information on local tours and places of interest.
- Provide day to day point of contact for our clients for both hotel and service reservations.
- Negotiating our special contract rates/allocation & dealing with any cancellations and amendments.
- Ensuring timely answers to client queries / enquiries / complaints to ensure company procedures are followed.
- Manage & maintain information accurately within client data files.
- Support wholesale bookings/ entering into Tour Plan reservation system when necessary.
- Liaising with availability desk as and when required.
- Price queries and assisting accounts department in pursuit of late payments.
- Demonstrate flexibility & undertake reasonable tasks requested by the company.

**Hours**:

- Monday
- Friday 09.30 to 18:00.
- Travel abroad to trade fairs once or twice a year may be necessary. All expenses paid.
- Weekends; Roughly 2 hours on a Saturday and Sunday, at most once every 3 weeks but under normal circumstances once every 4 or 5 weeks. Time is then given back in lieu the following week, meaning a half day in lieu is granted.
- Emergency phone; at most once every 3 weeks but under normal circumstances every 4 weeks or 5 weeks.
- Possibility to WFH 2 days per week once probation successfully completed.

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Flexitime
- Work from home

Schedule:

- 8 hour shift
- Flexitime

Ability to commute/relocate:

- London, NW1 2EW: reliably commute or plan to relocate before starting work (required)

**Experience**:

- DMC or Tour Operator: 1 year (required)

**Language**:

- Italian (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in London, NW1 2EW

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