Service Advisor

3 weeks ago

Bedford, United Kingdom Riverside Consultancy Full time

Service Advisor - Motorvogue Bedford

Due to business growth, an exciting and rare opportunity has become available at Motorvogue Bedford for a Service Advisor.
**The Company**

The Motorvogue Group was established in 1993 in Northampton and was subsequently purchased in 2008 by the current Managing Directors. Their brand-new, purpose-built showroom on Bedford’s Interchange Park was opened in 2015.

They are proud to work with the following brands at Bedford; Home of Fiat, Abarth, Alfa Romeo, JEEP, SEAT, Hyundai, Renault, and Dacia.

Motorvogue are experiencing a period of growth and are keen to talk to people who are passionate about ensuring the customer receives fantastic customer service and want to be part of the long-term future of this family-owned business.
**The Role**

As a Service Advisor, you are responsible for every aspect of a customers after sales experience. The main purpose of the role is to maximise workshop profitability whilst exceeding customer expectations and satisfaction.

The successful applicant will actively sell after-sales services in a customer-oriented manner, ensuring the workshop is working to full capacity by effectively scheduling customer orders.
**Main Duties include**:

- To receive customers and their vehicles in a friendly and professional manner, discuss and confirm their requirements and take responsibility for the vehicle during its time at the Retailer.
- To work with the workshop team to achieve the highest possible levels of performance.
- Keeping customers informed of the status of their vehicle, giving comprehensive technical and commercial advice on the extent of work to be done and provide a cost estimate for repair work.
- Inform customers and potential customers about accessories and subsequent fitting of optional extras, promote any accessory campaigns.
- To ensure that collection and delivery drivers operate to schedule and meet customer and workshop expectations.
- To ensure all customer and vehicle data is correctly captured and loaded to the Dealer Management System (full training will be given) and updated as required.
- To ensure that repair orders are raised and processed according to the established guidelines and that work is completed to schedule and required standard.
- To ensure that invoicing is accurate and completed on time.
- To take responsibility for subcontracted repairs and ensure the work has been completed.
- Ensure that proper use is made of technical information and that it is understood how to use the manufacturers systems.
- To ensure all relevant warranty documentation and parts are identified and are kept for the warranty team.
**About You**
**Motorvogue** are looking for someone who is keen to take on a new challenge with**in a company that is growing**. This is a busy dealership and you will have multi site responsibility, therefore you will need to have previous experience as a service advisor.** **You will also need to have **experience of using automotive computer system**s** and have high levels of attention to detail.**
**On Offer**

Hours of work are based on a shift pattern:
Week one - Monday/Tuesday/Thursday/Friday 0830 to 1830, Saturday 0730 to 1730 (Wednesday and Sunday off).

Week two - Monday to Friday 0730 to 1730 with Saturday and Sunday off, meaning you only work every other Saturday and when you do, you get a Wednesday off

Basic salary £23,000-£25,000 (depending on experience) on-target earnings of between £29,000-£31,000.

Pension

Excellent training
**Our Process**

**Managing your data

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