Branch Assistant/ Yard Operative

3 weeks ago


Birmingham, United Kingdom Solihull Trade Frames Full time

**Position**:Branch Assistant/ Yard Operative

**Reporting to**:Branch Manager

**Location**:Solihull Trade Frames Ltd

**Salary range**:£25,000 - £27,000 per annum

**Contracted hours**:40 hours per week (flexibility is required to meet the needs of the business. You will be expected to work such hours as necessary for the performance of your duties.

**Role outline**:
The Branch Assistant/ Yard Operative is a responsible for providing an outstanding level of service to all customers and stakeholders, both in a customer-facing environment and over the telephone, which will contribute to the overall success of Solihull Trade Frames Ltd.

They will be efficient and professional to effectively maintain stock levels, identify and recognise customer needs, assist the Branch Manager with any administrative functions and maximise sales at every opportunity in order to attain the company’s objectives and ideally exceed branch targets.

The processing of orders and specifications is also a fundamental part of this role, as well as providing customers with accurate product quotes and prompt invoices.

In addition, the Branch Assistant/ Yard Operative role will be expected to assist with customer deliveries/ collections, unload delivery vehicles, stock replenishment, waste disposal/recycling and general housekeeping duties.

The role is varied and will involve a significant amount of manual handling.

**Key tasks and responsibilities**:
**Branch Assistant**:

- Advise all potential and existing customers on the branch’s products and ensure that all outstanding queries are answered to an exceptional standard
- Ensure that all incoming and outgoing deliveries are unloaded/loaded in the correct manner and are checked thoroughly to ensure that they meet the required quality standards
- To be able to respond to difficult situations in a calm and patient manner, and feel confident in asking for further assistance from the Branch Manager (if and when required)
- To ensure that all branch product knowledge is accurate, detailed and up-to-date in order to provide all potential and existing customers with an outstanding sales experience
- Process and accept payments from all customers in an efficient manner
- Ensure that all sales documentation is entered and stored correctly (to the highest standard)
- Handle the branch’s tills (for both sales and refunds) in an efficient manner to allow all customer transactions to be processed effectively
- Process any customer orders and specifications in a timely and efficient manner to ensure that an exceptional standard of service is provided
- Ensure that the store operating standards achieve the highest level of excellence in line with the company’s requirements
- Provide all existing and potential customers with any product quotes and invoices in a prompt and welcoming manner to maximise sales opportunities and ensure that an exceptional standard of customer service is provided
- Ensure that the shop floor is kept clean and tidy, with all housekeeping standards prioritised and maintained
- Ensure that all products in the branch are displayed in an attractive and safe manner
- Achieve financial objectives and branch targets by maintaining and reporting on stock levels to the Branch Manager to ensure that stock and services are readily available
- Provide an exceptional quality of service to all potential and existing customers to ensure that the opportunity to sell products is maximised
- Maintain the stability and reputation of the branch by complying with legal requirements and ensuring that customer satisfaction is prioritised
- Assist the Branch Manager with any administrative functions or other requested tasks

**Yard Operative**:

- Prepare sales orders for collection/post/carrier delivery to customers (as well as pick and pack the items)
- Prepare sales orders for loose stock items ready for loading each day
- Carry out perpetual inventory counts and stock-takes (as required)
- Comply with all health, safety and environmental policies and procedures
- Unload incoming deliveries and store to correct locations
- Collection and recycling of all production waste materials and scrap
- Housekeeping of indoor and outdoor storage areas
- Timely provision of correct glass units and panels to Logistics Department for loading
- Assist the Team Leader in meeting departmental and company objectives
- Perform any other duties as may be required in accordance with business needs

**NOTE**:
The job description outlines the main duties of this position and is designed for the benefit of both the post holder and the company in understanding the prime function of the post. It should not be regarded as exhaustive, as there may be other duties and requirements with the role. The duties and responsibilities may change from time to time, and the post holder may be required to carry out other work not explicitly mentioned above which is considered to be appropriate.

**Person specification**


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