Product Support Representative

3 weeks ago

Potters Bar, United Kingdom Canada Life Full time

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

**Job Summary**:

- To ensure that customers receive an exemplary service in the provision of Individual Onshore product quotations, ensuring that these are provided accurately and within stated timescales.
- To respond to enquiries concerning legislative and technical aspects of contracts offered, enabling issues to be resolved to the satisfaction of the customer.
- To contribute to the team ethic, working with colleagues in training and the improvement of knowledge, constantly striving to enhance the overall customer experience.

**What You'll Do**:

- To provide a full product range, sales focused, quotation service for professional advisers, direct customers, and the Distribution Teams; and to deliver accurate quote variations within agreed service standards.
- To provide accurate pre-sale product and technical information to professional advisers and customers, ensuring all enquiries are dealt with at point of call and in a highly professional manner.
- To maintain technical product knowledge in order to support team; and to achieve department objectives; and to provide cover for other Product Support Representatives.
- To develop and maintain effective working relationships with IFAs, Distribution teams and other business areas as needed, to assist in the delivery of required service standards.
- To actively contribute to the continuous improvement and development of the team, through reviewing procedures to meet expectations of service and conduct, and improve on own self development.
- To provide professional advisers with fund portfolio information to improve knowledge of our internal and external fund ranges.

**Who You Are**:

- Diligent and conscientious in the accuracy of their work, excellent attention to detail
- Good Communication Skills
- “Can Do”, proactive attitude
- Ability to manage large volumes of work at peak times
- Intermediate knowledge and experience of MS Office

**Qualifications**
- 5 GCSEs (including English and Maths at C Grade or equivalent) - essential

**Behavioural Competencies**:

- Operational Excellence and Process Improvement
- Problem Solving and Decision Making
- Planning and Organising
- Team Working and Cross Functional Collaboration

**What you’ll like about working here**

As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including income protection, private medical insurance and life assurance, along with a generous pension and bonus scheme. You’ll also receive the support you need with your personal and professional development.

**Diversity and inclusion**

Canada Life is committed to a diverse and inclusive workplace. Our role as an employer of choice is to provide the right environment for talented people to do their best work, by respecting, understanding and valuing individual differences

We appreciate that everyone has different work and life responsibilities. We’re happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you

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