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Customer Service/sales Associate

4 months ago

Bristol, United Kingdom Storage Giant Full time

**Are You**
- Experienced in, and passionate about, sales and customer service?
- Able to thrive in a team environment working towards sales targets?
- Friendly and helpful with an enthusiastic can-do/ hands on attitude and always willing to support their store & team?
- Eager to learn and want to expand your skill set?

**The Company**

Storage Giant is one of the UK’s leading private self-storage providers. We are a well-established organisation with 13 stores and planned expansion across the UK of a further 5+ stores. We pride ourselves on our service that exceeds the customer’s needs and care passionately about what we do - **BEST** storage **BEST** price **BEST** service

**The Role**

This is a hybrid role: think part sales, part customer service and part facilities management. You will report directly to your store manager and will be assisting in all aspects of the stores sales performance in order to grow and develop the business. A sales and/or customer service background is essential in this progressive environment and would suit a commercially focused individual.

**Sales Responsibilities**
- Advising new and existing customers on the best storage solution for their particular needs
- Letting of rooms
- Selling of merchandise
- Introduction of insurance
- Following up enquiries
- Managing existing accounts and general administrative tasks
- Processing of cash / card and BACS payments
- Credit Control
- Develop and sustain sales activities to ensure maximum profit is achieved

**Operational Responsibilities**
- Conduct daily store walks to ensure the store presents itself to a high standard of cleanliness and appearance
- Daily, weekly and monthly Health and Safety checks
- Flexible availability - including evenings, weekends, and holidays
- Key holder and alarm responsibilities
- Live within 30 minutes travelling time of the store
- Hold a full driving licence and access to own vehicle

**Essential Skills**
- Minimum 1 year of experience in a customer-facing sales and/or retail environment
- Excellent telephone manner and the ability to communicate with people from all walks of life
- Computer literate
- Possess strong selling and communication skills
- A hands on and can-do attitude

**Preferred but not Essential Experience within**:
Self-Storage / Removals / Retail / Direct Sales / Customer Services / Financial Services

**Hours of Work**

Full Time. Rota shifts during store opening times of:

- Monday to Friday 08.00 to 19.00
- Saturday 09.00 to 18.00
- Sunday 10.00 to 16:00

**What we offer you**
- Competitive salary of £11.06 per hour, plus commission of up to £2,000 per year paid quarterly
- 5.6 weeks paid annual leave (this includes the usual public holidays in England and Wales)
- Free on-site parking
- Company events and seasonal competitions and activities with cash prizes to be won
- Discounts on storage space and packaging materials for yourself and family
- Comprehensive induction and on-going training, development programmes, online resources and workshops
- Nurturing career support for those wishing to progress

At Storage Giant we are committed to creating an inclusive and diverse workplace where all applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, marital status or age.

**Job Types**: Full-time, Permanent

**Salary**: £11.06 per hour

**Benefits**:

- Company events
- On-site parking
- Store discount

Schedule:

- Weekend availability

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Bristol: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Retail sales: 1 year (required)
- customer service: 1 year (required)
- Microsoft Office: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: One location