Operations Administrator
6 months ago
**OPERATIONS ADMINISTRATOR**
**Full-time, permanent position (39.5 hours per week)**
**Location: Doncaster, office based**
**Salary: £23,400-£26,000 dependant on experience**
**Holiday: 23 days plus public holidays**
**Additional Benefits: Employee discounts, Health cash plan, 4 weeks Company Sick Pay, Employee Assistance Programme, Pension and Death in service benefit**
**Overview of the role**:
The Operations Administrator will work within the operations team. The purpose of the role is to follow established processes to support the installation teams in the field within the residential solar PV division of the business.
**The Company**:
Effective Home is part of the Effective Energy Group. We are experts in installing renewable products into our customers’ homes. We have sustainability at heart and are passionate about making sustainable living accessible to all. For those who are most vulnerable, we place great emphasis on accessing funding streams that enables us to provide a reduced or no cost solution.
**Key Responsibilities**:
- Controlling and being responsible for key elements within the operations process, preparing for the installation of residential solar PV installations - maintaining accurate information and a great level of customer service throughout
- Interacting with installers and other sub-contractors, such as material suppliers and scaffolding companies.
- Updating of CRM and other external portals and systems to ensure records are kept up to date and accurate About the Company Summary of the Role Responsibilities
- Develop and understand a high level of knowledge around all things Compliance regardless of whether delivered by team leader or issued as per an OFGEM/BEIS/ MCS communication.
**Required Skills & Experience**:
- Previous experience in an administrative role
- Previous experience working within the construction industry or similar technical/engineering environment (desirable)
- Microsoft office, in particular, excel
- Previous experience dealing with customer calls
**Salary**: £23,400.00-£26,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Enhanced maternity leave
- Free parking
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Doncaster: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 2 years (preferred)
- Administrative experience: 2 years (preferred)
**Language**:
- English (preferred)
Work Location: In person
Reference ID: OpsAdmin
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