Cloud Support Associate, Support Engineering

3 weeks ago


London, United Kingdom AWS EMEA SARL (UK Branch) Full time

System Administration experience ideally gained in a Linux operating environment (Ubuntu). Experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related). Understanding of virtualisation and cloud computing (Hypervisors, VMware, Xen).

If you fit the description, you might be the person we are looking for We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

Key job responsibilities
WHAT DOES A CLOUD SUPPORT ENGINEER DO AT AWS?
- First and foremost this is a customer support role - in The Cloud.
- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
- Career development: We promote advancement opportunities across the organisation to help you meet your career goals.
- Training: We have training programs to help you develop the skills required to be successful in your role.

We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
- AWS Premium Support is a 24/7/365 operation and shift work will be required to include nights, weekends and holidays.

London, GBR



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