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Housing and Customer Services Coordinator
4 months ago
Job Introduction
**Job Title: Housing and Customer Services Coordinator (Cantonese Speaking)**
**Salary**: £**26,000**
**Contract: Permanent**
**Location: Faulkner Court, Manchester City Centre**
**Weekly Hours: 35 hours per week**
**So. What is this role exactly?**
We have as an exciting opportunity for a Housing and Customer Services Coordinator working between 2 sites in Manchester city centre China town at Faulkner court M1 4EE and Canal Court M1 3EZ working within our sheltered housing for the elder Chinese community. As you will be working with the Chinese community day to day you will need to be fluent in cantonise both written and spoken and have a good understanding of Chinese culture
**What will my working week look like?**
Working Monday to Friday from 9am to 5pm Based at Faulkner court with regular visits to Canal court
**What will I be responsible for doing?**
One of the great things about this role is having the opportunity to make a real difference for every customer
**And what would make me stand out from the crowd?**
To be a successful as Housing and Customer Services Coordinator, here at YHG, you will
- Have a good working knowledge of IT and Microsoft systems
- Be Fluent in Cantonise and English both written and spoken
- Have Excellent communication skills and a truly “people person”
- Have a good understanding of the issues faced by older people
- Have strong organisational and problem-solving skills
- a good knowledge of local services for our elder Chinese community
Ideally you will.
- be a Team player with the ability to work alone and as part of a team
- be flexible and resilient
This role is ideally suited to someone who has a “Right First Time”, approach with each customer, ensuring an excellent service experience, each and every time. Someone who Wants to make a difference to our older community
If you feel this could be the right role for you, we would love to hear from you
**That all sounds great, what’s in it for me?**
In return we offer £26,000 for a 35 hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offers much more than just a competitive salary and holiday allowance.
Although you are based within Manchester City Centre you will have access to Youggle House - our wellbeing, social, collaboration and meeting space in Birchwood, Warrington - you may be asked to travel to Youggle House to meet up with your wider team.
On top of this, we’ll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through BHSF, that doesn’t just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.
**And who are Your Housing Group?**
Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford.
As one of the North’s sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year.
We’re an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.
**Additions**
This role is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and therefore as part of the Group’s pre-employment checks, successful applicants will be required to complete a satisfactory Enhanced DBS check.
**Closing Date: 24th February 2023
