Front of House Staff

1 week ago

Musselburgh, United Kingdom Company Bakery Full time

**Company Overview**:
Over the last five years, Company Bakery has evolved from a humble setup with one full-time baker and a part-time delivery driver to a dynamic team of 34 employees. We now deliver bread and pastries to over 150 businesses and 300 residences weekly in Edinburgh. As a cornerstone of the Edinburgh food scene, we are excited to expand our offerings through the establishment of an on-site cafe. Our cafe features large windows into the production space, showcasing our bakers at work. You'll help create an environment where customers can appreciate the skill and passion that goes into every product.

**Job Summary**:
You will work in a dynamic environment, where no two days are the same. There will be the potential to help with special events and pop-ups in the cafe space, as well as work at off-site seasonal markets.

**Key Responsibilities**:

- Greet all customers in a friendly and professional manner.
- Work hard to remain knowledgeable about products and share our passion for great food.
- Take and process customer orders accurately and efficiently, ensuring special requests and dietary restrictions are accommodated.
- Prepare and serve beverages, including coffee, tea and specialty drinks, following recipes and presentation standards.
- Serve food items, such as pastries, sandwiches and other baked goods with attention to detail and presentation.
- Handle cash and card transactions, operate the POS system, and maintain accurate records of sales.
- Maintain cleanliness and sanitation standards in all areas of the cafe.
- Monitor and replenish supplies, including napkins and utensils, to ensure smooth service flow.
- Communicate effectively with kitchen staff and other team members to ensure timely order delivery and customer satisfaction.
- Respond promptly to customer inquiries, concerns and feedback, striving to resolve issues and exceed expectations.
- Uphold cafe policies and procedures, including health and safety regulations.

**Qualifications**:

- Previous experience in a Front of House position, with a focus on food and beverage service.
- Excellent communication and interpersonal skills.
- Strong multitasking abilities, with the capacity to handle a fast-paced environment and prioritise tasks effectively.
- Attention to detail and a commitment to maintaining high standards of cleanliness and hygiene.
- Flexibility to work varied shifts, including weekends and holidays, based on the needs of the cafe.
- A positive attitude, teamwork mindset, and passion for delivering exceptional service.

**What We Offer**:

- The opportunity to be part of a growing and reputable company in the Edinburgh food industry.
- A supportive and inclusive work environment with opportunities for personal and professional growth.
- A dynamic work environment where no two days are the same, with the potential to host special events and pop-ups, as well as attend off-site seasonal markets.

**Schedule**:
4-5 days per week (specific days and hours to be determined based on operational needs) - 40 hours a week.

Join Company Bakery as we embark on this exciting new chapter. If you are passionate about creating exceptional cafe experiences we would love to hear from you.

Pay: £12.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- On-site parking

Day range:

- Monday to Friday
- Weekend availability

Shift:

- Day shift

**Experience**:

- Hospitality: 2 years (required)

Work Location: In person

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