Bank Scheme Officer

4 months ago

Tewkesbury, United Kingdom Bromford Full time

Are you a caring person with a natural ability to put people at ease, develop relationships and ensure the highest level of customer care? If so, you belong at Bromford

This bank role would be ideally suited to you if you have spare time in your week to cover shifts, sometimes at short notice. Your purpose is to provide ad-hoc housing-related support to vulnerable people who live on our schemes.

Being an bank independent living scheme officer is a challenging but hugely rewarding role empowering our customers to thrive in their homes. You’ll have regular customer contact, complete annual independent living reviews, manage communal repairs and be responsible for H&S checks on site.

The right person will be compassionate and patient and have a real understanding for the needs of older people. You will need to be visible to customers, visiting sites regularly, so it will require a good amount of travelling, but developing those relationships and providing that essential point of contact for our older residents makes such a difference.

**This role is available as a zero hour contract, supporting our schemes across Tewkesbury and the surrounding areas. An enhanced DBS check is required as well as a full UK driving licence as you may need to support other schemes from time to time.**

**You will be someone who**:

- You’re curious and don’t shy away from having difficult conversations
- You’re tenacious and resilient - doing what it takes to achieve the right outcome
- You have a track record of being self-motivated, flexible and able to manage your own workload
- You have a reputation for first rate influencing, negotiating and relationship building skills.
- Has experience of working with older people, in a customer focused environment
- Has experience of understanding and working within policies, procedures, and code of conduct

**The closing date is Monday 17 June with interviews taking place Wednesday 26 June.

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