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Senior Employee Relations Consultant

4 months ago

Swindon, United Kingdom Nationwide Building Society Full time

**Contract Type**: Permanent
- **Ref**: R00AOR03309
- **Closing Date**:29 November 2023

At Nationwide, having a clear focus on our performance and people is critical to successfully delivering our strategic drivers and creating the best service for our customers. Our HR Case Management team have always played a pivotal role in providing both specialist employee relations advice to managers, and end to end support regarding performance management, misconduct, sickness absence, whistleblowing and resolving all workplace disputes. Additional investment has been secured to evolve our operating model, increasing our agility and capacity to coach managers, whilst continuing to provide the trusted, specialist advice in difficult situations that we are famed for. We are excited to announce several new opportunities to be part of our team, interested?

As a Senior Case Consultant, you’ll be a pivotal part of embedding an exciting new operating model in Case Management, working as part of a specialist HR team supporting business leaders with the most complex people management cases through to resolution, building trusted relationships with key business functions.

Your success isn’t based on how long you spend at your desk. Yes, you’ll have contracted hours, but we’re always happy to support flexible and hybrid working wherever we can to help you balance work and life. We will always strive to find a way that works for everyone.

We are willing to consider flexible base locations for this role, but some travel to different Nationwide offices will be required at times, including monthly team meetings usually in Swindon.

We see benefit in attending your local office at least twice per week due to collaboration, development and training.

**What you’ll be doing**:
You’ll be part of a well-valued and supportive team, acting as a trusted advisor to business leaders at all levels, building strong relationships and managing a complex Employee Relations caseload. You’ll operate at pace, with pragmatism and accuracy, delivering quality, consistent and risk-based end-to-end people management advice and solutions. As well as providing hands on support for complex investigations, whistleblowing cases, formal hearings, meetings and appeals.

In addition, you will ensure we get leaders the right support for their needs, working across the team to embed an evolved operating model, minimising handoffs and encouraging end to end ownership. You’ll provide expert coaching, tailored training and ER surgeries to line managers facilitating the practical implementation of Nationwide’s people policies and procedures.

**About you**:

- Demonstrable experience in complex Employee Relations case management, preferably in a regulated, financial services or unionised environment
- A strong relationship builder with the ability and passion to influence, partner and coach managers on challenging people management issues
- Excellent communication skills both written and verbal, with experience in report writing
- Excellent attention to detail with the ability to balance workloads from different sources, and prioritise cases appropriately, managing stakeholder expectations
- Experience of identifying trends, process improvements and proposing suitable solutions
- Mediation and CIPD qualifications would be preferable
- **Say it straight** - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
- **Push for better** - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
- **Get it done** - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

**The extras you’ll get**:
There are all sorts of employee benefits available at Nationwide, including:

- A personal pension - if you put in 7% of your salary, we’ll top up by a further 16%
- Up to 2 days of paid volunteering a year
- Life assurance worth 8x your salary
- A great selection of additional benefits through our salary sacrifice scheme
- Access to an annual performance related bonus
- Access to training to help you develop and progress your career
- Gympass - Access to a range of free and paid options for health and wellness.
- 25 days holiday, pro rata

**What makes us different**:
Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, _but we’re not a bank._

As a building society, we’re owned by our members - that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose - _Banking - but fairer, more rewardi