Supervisor

5 months ago


London, United Kingdom Wafflemeister Full time

We are seeking a dedicated and experienced Supervisor to join our team in the hospitality industry.

DUTIES AND KEY RESPONSIBILITIES
- Reporting regularly and when required to the Store Manager on all relevant issues or concerns related to the shop
- Ensuring that the shop is effectively managed on a daily basis, that it is maintained clean and safe and that all hygiene and food safety standards are complied with
- Ensuring that the shop is sufficiently stocked at all time and that equipment is in good working conditions
- Monitoring stock level, ordering supplies and performing stock taking as and when required
- Performing and ensuring that daily cleaning and temperature checks, morning floats and cash ups are duly completed
- Supervise and managing deliveries (checking delivery notes and verifying that all goods ordered have been delivered).
- Handling complaints from customers and reporting to the Store Manager
- Delegating tasks to the team and ensuring that all employees understand their duties and that they follow the company’s house rules and policies
- Motivating the team and ensuring that the highest standard of the products and of customer service are met
- Organizing and managing the team, monitoring their performance and reporting to the Store Manager any staff related issues
- Training and coaching new and existing staff

Skills and Competencies required
- Proven experience as supervisor or similar role
- Excellent interpersonal and communication skills
- Leadership skills
- Sales driven
- Team player
- Ability to inspire and motivate others
- Outstanding customer service
- Organizational skills and able to multi-task
- Problem solving and decision making skills
- Positive attitude and enthusiasm
- Pro-active and willing to always take on new challenges
- Reliable and available to flexible working hours

Responsible for ensuring the effective operation of the store, including managing the team, deliveries and stock, preparing high-standard quality products and delivering excellent customer service.

**Job Types**: Full-time, Permanent

Pay: From £13.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Company pension

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Supervising experience: 1 year (required)
- Restaurant management: 1 year (required)
- Bar management: 1 year (required)
- Hospitality: 1 year (required)
- Customer service: 1 year (required)
- Management: 1 year (required)

Work Location: In person

Reference ID: Supervisor



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