Customer Service Centre Supervisor
5 months ago
**Customer Service Centre Supervisor**:
Location
Darlington
Department:
Head Office
Job type:
Permanent
**Salary**:
£25,000
Job ref:
028677
Published:
23 minutes ago
Job Title: Customer Service Centre Supervisor
Hours: 37.5
Rate of Pay: £25,000
Location: Head Office in Darlington
**Summary of main Purpose of the job**
An effective Customer Service Centre Supervisor needs to have a fundamental understanding of managing a team of people towards achieving Company KPIs. Strong communication skills are essential alongside an ability to recruit, train, develop and manage a team of people to ensure the smooth running of an effective department, and achieve the best service outcomes.
Typical work activities include but are not limited to:
**Management**
- Daily management of the customer service centre team, to agreed KPIs and objectives.
- Training and development of staff as and when required.
- Conducting 1-2-1s with your direct reports and setting development objectives.
- Walking the department floor to provide direct support to customer service operatives.
- Recruiting new staff for the Customer Service Centre as and when required, in accordance with company protocol.
- Follow company absence management and disciplinary processes.
- Adherence to all relevant Health & Safety policies and legislation and follow the company Health & Safety policy.
**Customer Support**
- Resolving complaints where necessary in accordance with the company process, achieving the best service outcomes for both the business, and the customer.
- Lead the customer experience through interaction and communication with customers and actively pursuing and promoting ways to add value to our service.
- Answering queries from customers, clubs and head office staff.
**Responsibilities**
- Daily processing of direct debit maintenance tasks. Responsible for adherence to the BACS schedule, ensuring uninterrupted submission of AUDDIS, and upload of ADDACS.
- Identification of issues within the club network or membership database, reporting to management as required, and development and implementation of solutions.
- Providing advice and support to club teams
- Daily processing of spa customer service tasks.
- Identification of issues within the spa network or booking database, reporting to management as required, and development and implementation of solutions.
- Full training will be provided on the above points.
- You will be required to be a key holder for Bannatyne’s Head Office and work on a rotational basis in order to ensure the safe closing of Head Office.
This list is not exhaustive but provides an overview of the tasks required under this role.
Any other tasks deemed appropriate for your ability and role.
**About the Company**
Working for the Bannatyne Group is more than just a job. Here at Bannatyne we are dedicated to well-being and are always seeking energetic, personable people to join our teams. We aim to provide a positive, welcoming and inclusive culture with plenty of team support and growth opportunities.
We offer a great range of Company benefits including FREE membership to our premium Health Clubs and discounted products and services.
**Rewards & Benefits include:
- **
FREE membership to our premium Health Clubs
50% discount in our cafe bar (including on-site Starbucks products)
30% discount on Grenade products purchased in our cafe bar
30% discount on spa treatments and 20% discount on products
Up to 50% discounted overnight stays at any of the Bannatyne Hotels
Access to our benefits hub including high street and entertainment saving vouchers
Refer a friend incentive scheme
Employee Assistance Programme (Free 24hr personal support service)
Committed to investing in our people, we also offer opportunities for advancement and career progression, providing every employee a platform to be the best they can be.
If you like to have fun whilst working hard, be part of a high performing team with customer focus and want to enjoy the rewards this brings, click APPLY now
We reserve the right to close this advert before the closing date if sufficient applicants have been received.
-
Night Customer Service Assistant/ Supervisor
5 months ago
Darlington, United Kingdom Admiral Slots - Luxury Leisure Full time**Job Role: Night Customer Service Assistant/Supervisor, Darlington** **Hours per week: 20 (2x shifts)** **Hourly rate: £11.50 - £13.50 per hour** **Shift pattern (if applicable): Night Shift. You must be able to work the Night Shift from 10pm - 8:30 am. You must be fully flexible from Monday - Sunday to work a minimum of 2 shifts per week.** If...
-
Customer Service Representative
3 weeks ago
Darlington, Darlington, United Kingdom Tesco Full timeAbout the role At Tesco, we're committed to providing our customers with the best shopping experience possible. As a Customer Service Representative in our Cornmill Shopping Centre store, you'll play a key role in ensuring that our customers receive exceptional service and leave our store feeling satisfied. Provide outstanding customer service, responding...
-
Customer Service Attendant
6 months ago
Darlington, United Kingdom Noble Corp Ltd Full timeNobles Casino Gaming is seeking dynamic individuals for adult gaming center positions. As a team member, you will be responsible for providing excellent customer service, ensuring a secure gaming environment, and promoting an enjoyable atmosphere for patrons. Responsibilities include handling transactions, explaining game rules, and maintaining a high level...
-
Customer Service Attendant
5 months ago
Darlington, United Kingdom Noble Corp Ltd Full timeNobles Casino Gaming is seeking dynamic individuals for adult gaming center positions. As a team member, you will be responsible for providing excellent customer service, ensuring a secure gaming environment, and promoting an enjoyable atmosphere for patrons. Responsibilities include handling transactions, explaining game rules, and maintaining a high level...
-
Foh Supervisor
5 months ago
Darlington, United Kingdom Saltfish, Houndgate Townhouse Hotel Full timeSaltfish is a Seafood restaurant and organic wine bar set in the independently owned refurbished Georgian Houndgate Townhouse Hotel in the centre of Darlington. Saltfish will be offering a buzzing trade all day from breakfasts through to dinner service, showcasing fabulous fresh and sustainable seafood cooked on the open fire, freshly shucked oysters. Our...
-
Foh Supervisor
6 months ago
Darlington, United Kingdom Saltfish, Houndgate Townhouse Hotel Full timeSaltfish is a new seafood restaurant and organic wine bar set in the independently owned refurbished Georgian Houndgate Townhouse Hotel in the centre of Darlington. Saltfish will be offering a buzzing trade all day from breakfasts through to dinner service, showcasing fabulous fresh and sustainable seafood cooked on the open fire, freshly shucked...
-
Nobles Casino Customer Service Assistant
5 months ago
Darlington, United Kingdom Noble Corp Ltd Full timeWe are a family run business who have been operating in gaming for over 50 years running amusement arcades up and down the country, with the head office is based in the north east. We are looking for managers & supervisors to able to organise staff shift patterns and rotors on a weekly basis. They must be comfortable handling floats, opening & closing the...
-
Nobles Casino Customer Service Assistant
6 months ago
Darlington, United Kingdom Noble Corp Ltd Full timeWe are a family run business who have been operating in gaming for over 50 years running amusement arcades up and down the country, with the head office is based in the north east. We are looking for managers & supervisors to able to organise staff shift patterns and rotors on a weekly basis. They must be comfortable handling floats, opening & closing the...
-
Customer Service Representative
5 months ago
Darlington, United Kingdom Northgate Vehicle Hire Full time**This is a great opportunity to join one of the UK’s leading vehicle rental specialists as a Customer Service Representative in our contact centre in Darlington.** Working in our dedicated Customer Support Centre, the key purpose of this role is to act as a liaison between Northgate and its diverse Customer base. Operating in a business-to-business...
-
Customer Service Representative
6 months ago
Darlington, United Kingdom ZIGUP Full time**This is a great opportunity to join one of the UK’s leading vehicle rental specialists as a Customer Service Representative in our contact centre in Darlington.** Working in our dedicated Customer Support Centre, the key purpose of this role is to act as a liaison between Northgate and its diverse Customer base. Operating in a business-to-business...
-
Workshop Supervisor
6 months ago
Darlington, United Kingdom Pendragon Full time**Workshop Supervisor** **Evans Halshaw** **Ford, Darlington** **OTE up to £37,740 with pension, critical illness pays, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** We have an exciting opportunity to join our growing team as a Workshop Supervisor. In this...
-
Bar Supervisor
6 months ago
Darlington, United Kingdom Market Asset Management Ltd Full timeWe are looking for a committed, proactive bar supervisor to join Market Tap at Darlington Market Street Food Hall. **About Us**: We are a fast-growing business operating bars in modern markets and food hall sites across the UK, alongside independent businesses offering a mix of street food, retail, competitive leisure, events and animation to create...
-
Call Centre Agent
6 months ago
Darlington, United Kingdom Railpen Full time**Call Centre Agent** We have a number of exciting opportunities to join our Channel Services department in Darlington as a Call Centre Agent on a permanent basis. **The role** The role is responsible for providing an efficient telephone service to ensure customer requests and queries are processed efficiently through the correct channel and in line with...
-
Customer Service Advisor
5 months ago
Darlington, United Kingdom Blue Arrow Ltd Full timeROLE: **REGISTRATION TAKES ONLY 9 MIN Corporate Mobile Customer Service Representative LOCATION: Office Based, Darlington PAY RATE: £13.07 per hour HOURS: Full time Mon to Friday, 37.5 hours per week between 6am - 6pm **REGISTRATION ONLY TAKES 9 MINUTES** KEY SKILLS - Knowledge of EE products, services, tariffs, processes and business rules - Computer...
-
Workshop Supervisor
6 months ago
Darlington, United Kingdom Evans Halshaw Ford Full time**Workshop Supervisor** **Evans Halshaw** **Ford, Darlington** **OTE up to £37,740 with pension, critical illness pays, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** We have an exciting opportunity to join our growing team as a Workshop Supervisor. In this...
-
Catering Supervisor
6 months ago
Darlington, United Kingdom Fatsos Sandwich Store Full time**FATSOS SANDWICH STORE** We are seeking a dedicated and experienced Catering Supervisor to join our team. As a Catering Supervisor, you will be responsible for overseeing the operations of the store, ensuring the highest level of customer satisfaction and service. **Duties**: - Supervise and coordinate the daily running of the store, including food...
-
Supervisor
6 months ago
Darlington, United Kingdom Savers Full time**Supervisor** **Role Purpose**: Are you keen to join an expanding business with opportunities to develop your career and who love you as you are? Savers are recruiting for a Supervisor/Team Leader who has a positive can-do attitude, loves selling fantastic products and enjoys working as part of a team and leading when required. Wearing our Savers uniform...
-
Greggs Supervisor
6 months ago
Darlington, United Kingdom EG Group Full time**Role**:Greggs Supervisor / Team Leader **Location**:Darlington DL1 3NL **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£11.15 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for a dedicated Supervisor who can lead, inspire and motivate a team to join our welcoming Greggs bakery! Our Retail...
-
Greggs Supervisor
6 months ago
Darlington, United Kingdom Asda Express Full time**Role**:Greggs Supervisor / Team Leader **Location**:Darlington, DI1 3NL **Hours**:Part-Time / Permanent **Hourly Rate**:£11.15 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for a dedicated Supervisor who can lead, inspire and motivate a team to join our welcoming Greggs bakery! Our Retail Team Leaders are...
-
Customer Service Assistant
5 months ago
Darlington, United Kingdom Darlington College Full time**Purpose of Job** The Admissions and Enquiries Assistant will be responsible for providing high levels of customer service and accurate information to all potential and existing customers of the College and to facilitate a fair and transparent, smooth and effective process of admission to College curriculum courses, from enquiry to enrolment. **2...