Lead Caretaker

**Lead Caretaker **(2382)****:
**Overview**:
**Ref**:
2382

**Salary**:
£25,008 - £25,008/annum

**Location**:

- United Kingdom - England - South West England - Devon - Exeter

**Contract Type**:
Permanent

**Posted**:
24 March 2023

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.

The Role

The Lead Caretaker will be responsible for managing the delivery of all site services to meet the requirements of the contract. They will also ensure the smooth running of the premises for the school and for other users. This covers management of all onsite maintenance and the provision of all internal and external services sites to a high standard and in accordance with the Service Level Agreements (SLA’s) or as directed by the contract Manager.

The Lead Caretaker will report directly to the Service Delivery Manager.

Duties/Key Responsibilities
- Manage the deliver of all services within the schools in accordance with the contract SLA’s and to ensure the smooth running of the school.
- Manage the standard of building maintenance, cleanliness, security and hard landscaped grounds to the highest of standards.
- To undertake regular inspections of the building to ensure that all defects are logged with the helpdesk and appropriate action taken.
- To effectively manage all of the equipment within the school and to have a good understanding of the workings of the BMS system and its functions.
- To manage staff performance and maintain suitable records. To carry out staff training and record.
- To ensure all staff understand the correct use of all substances and to manage and maintain the COSHH register in relation to the use of all products.
- To ensure all team members understand the risk assessments for the activities which they are undertaking including lone working, manual handling, safeguarding of children and all other activities.
- To manage a minor maintenance budget and to check that all works carried out on site are completed satisfactorily.
- To manage and monitor all waste removal and disposal and to ensure the bin store stays locked and secured through out the day.
- To ensure all statutory checks are completed and that all staff are aware of their obligations in carrying out these tests in the absence of the Senior Site controller.
- To complete all audit paperwork as directed by your line manager
- To ensure adequate staff cover is maintained during both term time and shutdown periods to allow the schools to be maintained and serviced appropriately.
- To complete and agree works schedules for shutdown periods and to provide in writing a schedule to be completed to each school in a timely fashion.
- To promote staff motivation and a proactive working ethos with all staff members
- To suitably discipline any member of staff who constantly falls below acceptable standards of service delivery and to provide guidance and direction to staff who are not achieving the desired standards
- To manage all contractors whilst on site in all activities and services.
- To observe and comply with the Health and Safety Policy and Codes of Practice as outlined in the health and safety folder.
- To comply with instructions relating to security and confidentiality.
- To ensure that you and your team conduct themselves in a professional and smart manner at all times and wear any uniform or PPE as provided.
- To attend and deliver any company training as required by your manager.
- To act as incident controller in the event of an emergency and to coordinate all appropriate personnel and actions.
- To be flexible in assisting with staff shortfalls or emergency situations.
- To constantly strive to cut costs.
- To constantly strive to deliver excellence in customer service.
- To live the company ethos of people, places and potential.

This job description sets out the duties of the post at the time it was drawn up and is not exhaustive. The post holder may be required from time to time to undertake other duties within the school as may be reasonably expected, without changing the general character of the duties or the level of responsibility entailed.

Skills Required
- Excellent customer service skills.
- Ability to liaise with and assist external service