Hotel Receptionist

19 hours ago


Leicester, United Kingdom Holiday Inn Leicester Wigston Full time

The moment a guest steps into our hotel, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home.

**Your day to day role**:

- Be the warm welcome that kicks off a memorable guest experience
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out
- Stay one step ahead of guests’ needs - record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge
- Using our Opera PMS hotel system (full training provided)
- Jump into other ad-hoc duties when your colleagues need your help
**In Return, we will offer you;**
- Free meals when you are on shift from our Bella Italia restaurant
- 50% Off Bella Italia and heavily discounted hotel rooms on all IHG hotels worldwide.
- Staff Incentives and Team Recognition
- Free use of our on-site gym
- Tips
- Full training provided
- Discounts at Las Iguanas, Café Rouge & other Bella Italia restaurants
- Staff social events

**Job Types**: Full-time, Permanent

**Salary**: £8.91-£9.20 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
- Store discounts
Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability


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