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Customer Service Advisor

4 months ago


Littlehampton, United Kingdom Arun District Council Full time

**Employer**: Arun District Council
**Location**: Bognor Regis Town Hall, Arun Civic Centre, Littlehampton, West Sussex
**Contract**: Permanent
**Working Pattern**: Full Time
**Hours**: 37 hours per week.
**DBS Check**: Yes
**Closing Date**: 15/01/2023 at 23:55
**Reference**: CE/22/223018

The Customer Services Directorate are seeking to fill a customer service advisor post to work within our Customer Service Team - Our team provide a first-class service to our customers ensuring the highest standards of customer care are maintained at all times.
Services currently handled by our Customer Services Team include: Cleansing; Environmental Health; Car Parks Council Tax and Business Rates; Benefits; Planning & Building Control; Elections; Housing and Switchboard.
To be part of our skilled and dynamic team, you must:

- Be willing to work as part of a team to provide a high-quality service to customers
- Be performance driven and able to achieve performance targets.
- Have experience of working in a pressured environment preferably where advice, guidance

and problem-solving skills have been exercised on the telephone as well as face to face.
- Have excellent telephone answering, communication and IT skills
- Be of a flexible nature
- Be a quick learner and willing to develop and learn customer service processes and procedures
- Be able to use a variety of computerised resources to access and process information
- Be able to develop good working relationships with the Customer Services Team and other services within the Council
- Have enthusiasm, drive, commitment, and reliability

In return, you will receive an extensive and structured in-house training programme including a training mentor, an excellent package with progression through the pay scales based on completion of training and development activity and a very good working environment.

Role will be predominantly office based with some homeworking.

We offer in return:

- Flexi-time - an opportunity to accrue a further 12 days flexi leave per year
- Free membership at local leisure centres
- Excellent Contributory Pension Scheme
- Employee Assistance Programme
- Cycle to Work discount/ Christmas Savings/ Save As You Earn Schemes
- Health and Wellbeing initiatives including on site exercise classes, free health checks, free eye tests and an option to pay into a Simplyhealth Care plan
- Training and Development opportunities

**CLOSING DATE: 15**th** January 2023*
**INTERVIEWS WILL TAKE PLACE: w/c 23**rd** January 2023*

Arun has a commitment to equality of opportunity in employment.

**Further information on this vacancy**
- Job Description
- Person Spec

**Job Types**: Full-time, Permanent

**Salary**: £21,189.00-£26,845.00 per year