Customer Service Administrator

Are you looking for a new role where you can learn some new skills and showcase your potential? Are you comfortable working in a role which is really varied, and no two days are the same?

We are recruiting an Administrator to join our fast-paced team based in Birmingham. You will be an integral part of a lively operational information centre, responsible for minimising the effects on National Highways Network of current and forecast incidents.

We cover a 24/7 service 365 days a year, therefore you will be comfortable working six shifts on and four days off, which will include two earlies (6am-2.30pm), two lates (1.30pm-11pm) and two night shifts (9pm-6.30am).

Whether you have a customer service or a data entry background, or you have come from a role where you work unsociable hours, we would love to hear from you. We can offer great career progression opportunities and benefits which you can flex to meet yourneeds

**What you'll be doing**:

- Receive information regarding events and incidents occurring, assess the information then create and manage events on the National Traffic Information Service (NTIS) system
- Assist with the management of events and incidents via the setting of Variable Message Signs across the Strategic Road Network (Ultimately updating the big signs you see on the motorway)
- Monitor traffic data to help detect current events
- Validate and manage automated roadwork events
- Ensure that all collaborators and other interested parties are advised and consulted in accordance with agreed procedures
- Liaise with internal clients

**What you’ll bring**:

- Excellent communication skills, both verbal and written, with the ability to deliver a high-quality customer service in a professional manner, creating trust and confidence
- Competent time management of own workload under the pressure of a dynamic working environment
- Strong attention to detail
- Data entry skills
- Effective teammate, who constantly displays dedication and flexibility
- Articulate and able to maintain good relationships with colleagues and clients

**It would be great if you had**:

- Experience of shift work or working unsociable hours

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you

Employment Type: 24/7 shift pattern (6 on/4 off), Permanent
Location: Quinton Business Park, Birmingham
Security Clearance Level: BPSS
Internal Recruiter: Becky

**Salary**: £22,660 inclusive of flex fund, plus 15% shift allowance
Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and flex fund.

**Loved reading about this job and want to know more about us?**
We support the UK Government to tackle today’s biggest challenges. We combine technical expertise and delivery capability with vision to accelerate change and reinvent the way that Public Services are designed and delivered. We work with energy and integrityto build intelligent, highly secure, joined-up solutions that make a difference to everyday lives. We’ve been helping Government to make a difference for 50 years, creating common systems and approaches, enabling government to work across multiple agenciesand radically transform how Public Services are delivered. Empowering Government to make a difference to everyone, every day.