Team Leader

2 weeks ago


South Shields, United Kingdom J2 Research Ltd Full time

J2 Research are a family-owned company specialising in telephone surveys for the education sector. Our fundamental value is our care: caring for our customers, caring for the work we do, and caring about how we work as a team. This is an exciting opportunity within an expanding and dynamic company for a motivated individual looking to further their career. Ideal for someone looking for increased responsibility and development opportunities.

**The role**:

- Leading the team, being the main driver for your team achieving targets and hitting their Key Performance Indicators
- Completing regular people management and HR related activities
- Providing daily and weekly updates to the Business Operations Manager on all KPIs
- Project planning to ensure we achieve client deadlines and raising project issues with the Business Operations Manager
- Ability to train, coach and mentor your team, empowering them to meet targets whilst delivering high quality customer service
- Ensuring the team’s Health, Safety and Well Being by following all office management processes and policies
- Any other duties as required.

**Our ideal Team Leader**

We want to hear from you if you have been in a similar position before, have the appropriate transferable skills and are now ready for the next stage in your career.
- Self-managed and self-motivated with the ability to relate to teammates and create an up-beat, energetic work environment
- Natural and proven ability in performance management and staff development
- Strong, effective, and efficient communication skills at all levels
- Thrives on challenges and able to manage a heavy multi-faceted workload
- Excellent time management and organisational skills with strong attention to detail
- Is resilient and can remain calm whilst working in a pressured environment
- Strong work ethic and passionate about your work - displaying a high level of quality in everything you do
- Collaborates with staff and clients to drive continuous business improvements
- Proficient Microsoft Excel skills with a desire and ability to improve to a higher level
- Loyalty and ‘stayability’ in previous roles

**Application Process**

**Strictly no agencies.**

**Location: South Shields, Tyne and Wear**

**Salary: £23,000 - £25,000 dependent upon experience (**_**plus Profit Related Pay after one year in the role**_**)**

**Other benefits**:

- **Full training provided upon starting**:

- **Ongoing on-the-job learning and development**:

- **Job progression opportunities**:

- **Free onsite car park**:

- **Excellent public transport links**

**Working hours: This is a permanent, full time (37 hours a week**) position

Hours of work: Between 8am and 8pm Monday Thursday - Friday 8am to 3pm

Occasional Saturdays 9am to 1pm

**Start date: ASAP**

**Closing date: Wednesday 12 April 2023**

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Yearly bonus

COVID-19 considerations:
Mask in the office; plexiglass screens between each member of staff; enhanced cleaning procedures

Application question(s):

- Rate your knowledge of MS Excel: average / good / excellent
- Rate your time management and organisational skills: average / good / excellent
- Provide 3 bullet points demonstrating:
a. Why you are interested in this role and working for J2 Research
b. How do your skills and attributes ensure you meet the Team leader role profile
c. Why you do you think you would be a good fit for J2 Research

**Experience**:

- team and performance management: 1 year (required)

Work Location: One location

Application deadline: 12/04/2023


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