Business Improvement Lead

6 months ago


Birmingham, United Kingdom Independent Office for Police Conduct Full time

**Details**:
**Reference number**:

- 353335**Salary**:

- £56,179- £56179 + London Weighting Allowance of £4731 if based in Canary Wharf or Croydon- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Other**Contract type**:

- Permanent**Type of role**:

- Business Management and Improvement**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Canary Wharf, Croydon, Birmingham, Cardiff, Sale, WakefieldAbout the job

**Job summary**:

- As a Business Improvement Lead, you will be welcomed into a dynamic and inclusive Business Development Team. The IOPC is on a journey to develop its culture, perspectives and ethos to support the organisation’s core outcomes and this is your opportunity to enter into the varied world of IOPC Business Development, allowing you to develop your mindset and approaches to contribute to improving the police complaints system in England and Wales.**Job description**:
**Main Responsibilities**:
Main responsibility and activities will include:

- Research, design, implement and evolve an innovation and improvement methodology tailored to the IOPC and its Strategic Plan
- Train and coach staff in the IOPC improvement culture, methodology and tools and techniques so that skills, knowledge and culture are embedded into how staff work
- Work with internal and external stakeholders to design new policies, processes and organisational structures that enable sustainable efficiency improvements
- Lead cross-cutting work that improves how we deliver key processes working with staff from across IOPC in order to deliver a balanced set of benefits to the Service User, IOPC and its staff
- Lead improvement work using appropriate tools and techniques that enable effective Definition, Measurement, Analysis, Improvement and Control of business problems and end to end process improvements
- Train, coach and mentor leaders and staff across the organisation to drive innovation and improvement
- Share learning and provide support to staff across the public sector

**Person specification**:
Essential

Experience
- Proven experience of implementing practical improvements in a complex environment
- Excellent problem solving skills and experience of using and teaching structured problem solving techniques
- Experience of complex data analysis to help solve problems

Skills and Abilities
- The post holder must have attained a Six Sigma black belt, an equivalent Lean or other Continuous Improvement qualification
- Exceptional communicator, with ability to engage and influence staff at all levels
- Good IT Skills in particular - Visio / PowerPoint / Excel
- Commitment to excellence, integrity and valuing diversity in all that they do

Desirable

Experience
- Experience of working with Customer Service Excellence model
- Experience of working in major Change Programmes including management system wide improvement/design
- Experience of using design thinking

Skills and Abilities
- Attained or working towards MSc or equivalent in Continuous Improvement
- ICIPS fellow or accreditation to Practitioner level
- A professional qualification in Organisational Design and Development
- Good IT skills in specialist IT packages - Power BI, SharePoint

**Benefits**:

- Alongside your salary of £56,179, Independent Office for Police Conduct contributes £15,168 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- 27.5 days paid annual leave (increasing with service to 32.5 days)
- Options to carry over, buy or sell annual leave
- Civil Service pension
- Civil Service maternity leave package
- PAM employee assistance programme
- Access to Civil Service Sports Council (CSSC) membership
- Cycle to work scheme
- Opportunity to enjoy the latest home and electronics in a more affordable way provided by Vivup
- Car Leasing Scheme
- Staff networks focused on each of the protected characteristics - run for staff, by staff:

- Enable Network
- Welsh Network
- Pride and LGBTQI+ Network
- Race, Religion and Belief Network
- All Ages Network
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity behaviours

Things you need to know

**Selection process details**:

- Working together
- Seeing the big picture

This vacancy is using Success Profiles, to find out more, please click here.

If you were shortlisted for interview you will be provided with further information about how you will be assessed.

Anticipated assessment and interview dates are w/c 20 May.

Feedback will only be provided if you attend an interview or assessment.**Security**:
- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Medical**:
**Nationality requirements**:
This job is broadly open to



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