Customer Experience Advisor

1 month ago


Chesterfield, United Kingdom AvantiGas Full time

**Who are we?**

AvantiGas is one of the UK’s leading suppliers of LPG, providing gas to homes and businesses across the nation. As part of UGI International, we operate across 17 countries supporting 615,000 customers.

People are at the heart of our business. We focus on expanding our business with individuals who are friendly, trustworthy, committed and progressive. If this sounds like you, read on.

**What will you be doing?**

We have an exciting opportunity for a Customer Experience Advisor to join our team in Chesterfield. This is a fixed term contract finishing in March 2023, however is likely to be extended or go permanent. In this role, you’ll be responsible for acting as a focal point for customers and providing a resolution to complaints. Responsibilities include:

- Answering incoming calls from customers
- Accurately investigating queries with relevant parties
- Responding to customers within agreed SLA
- Escalating complex queries when required
- Providing thorough support to internal departments in relation to complaint handling
- Completing daily reporting to identify customer status and support investigation
- **Please note this is a fixed term contract ending in April 2023.**_

**What are the hours?**

37.5 hours per week, Monday to Friday.

**What are we looking for?**
- Complaints management and resolution experience
- Ability to develop rapport with customers and stakeholders
- Confidence using MS Office packages
- Strong attention to detail
- Educated to GCSE level or equivalent in Maths & English

**Why should you apply?**
- Basic salary of £23,000 (depending no experience)
- Discretionary 6% annual bonus based on individual performance
- Discretionary 6% annual bonus based on company performance
- Annual salary reviews
- Hybrid office/home working options
- 25 days annual leave plus bank holidays (increasing with length of service)
- 6% employer pension contribution (increasing with length of service)
- Private Bupa healthcare and dental cover
- Life assurance scheme
- Ongoing support and training

**Are you interested?**

**Job Types**: Full-time, Fixed term contract
Contract length: 4 months

**Salary**: £23,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Private dental insurance
- Private medical insurance
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- This position is a 4 month fixed term contract. Are you happy to proceed?

Work Location: One location



  • Chesterfield, United Kingdom AvantiGas Full time

    **Who are we?** AvantiGas is one of the UK’s leading suppliers of LPG, providing gas to homes and businesses across the nation. As part of UGI International, we operate across 17 countries supporting 615,000 customers. People are at the heart of our business. We focus on expanding our business with individuals who are friendly, trustworthy, committed and...


  • Chesterfield, United Kingdom Pendragon Full time

    **Service Advisor (40 hours per week, Monday-Friday. 6 months fixed term)** **Stratstone Chesterfield BMW** **Salary of £21,744 with excellent company benefits** Can you bring a passion for incredible customer service to a new career as Service Advisor at Stratstone Chesterfield BMW? As the UK’s leading luxury automotive retailer, we’re dedicated to...


  • Chesterfield, United Kingdom The Recruitment Source for Elevation Recruitment Group Full time

    **Customer Service Advisor** Temporary Elevation Recruitment Group are working closely with our client based in Chesterfield, to recruit a Customer Service Advisor to support their team. The role would suit someone who has a customer centric approach and ideally has experience managing expectations with internal and external stakeholders. Role...


  • Chesterfield, United Kingdom Kamro Ltd Full time

    **Customer Service Advisor** **Chesterfield** **Salary: £21,500 to £22,000 per annum** **Perks: Bonus Scheme, Team events** **Responsibilities**: - Logging all inbound calls on their internal bespoke system - Work closely with other departments to resolve customer issues and ensure a positive client experience. - Utilising client maintenance portals...

  • Customer Advisor

    3 days ago


    Chesterfield, United Kingdom B&Q Full time

    **About the role** **Part time - 16 hours per week - weekend only** **3 month fixed term contract** **Shifts available rota'd Monday - Sunday, 7.00am - 10.00pm** **£10.10 per hour (rising to £10.60 from April 1st)** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...


  • Chesterfield, United Kingdom Boots Full time

    Summary Job Reference: - 218421BR Chesterfield, Low Pavement Fixed Term We are now recruiting Christmas Customer Advisors for our Chesterfield, Low Pavement store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job and...


  • Chesterfield, United Kingdom Digby Morgan Full time

    summary - _ chesterfield, east midlands_ - _ £24,000 - £29,000 per year_ - _ permanent_- specialism - graduate- sub specialism - business services- reference number - PR-1194820:EM:E - job details Communications, research and project management are all functions synonymous with the client we're representing. They're looking for Trainee Customer Advisors...


  • Chesterfield, United Kingdom JCT600 Full time

    Sales Customer AdvisorJob summary:As a Sales Customer Advisor working at our Mercedes-Benz dealership in Chesterfield you will be responsible for building rapport with our customers and converting every type of enquiry into sales. More importantly, you will ensure that every customer experiences the very best service from the moment they enter the showroom...


  • Chesterfield, United Kingdom ChargedEV Full time

    **Location**: Chesterfield **Salary**: up to £25,000 per annum **Contract**: Permanent, Full time **Hours**: 40 hours/ week, Monday-Friday We have an excellent opportunity for a Home Charge Advisor to be part of one of the UK's fastest-growing industries. As our Home Charge Advisor, you will ensure our customers are engaged regularly. You’ll be the voice...


  • Chesterfield, United Kingdom Imperial Personnel Full time

    **Customer Service Advisor** - **Do you want to work for an excellent employer?**: - **Do you want to work within a challenging, yet rewarding team?**: - **Have you got a Customer Service background?** **If so, APPLY NOW!** **The role will involve communicating with customers in a courteous, timely manner to provide the information required.** **The...

  • Customer Advisor

    2 weeks ago


    Chesterfield, United Kingdom Post Office Ltd Full time

    **Summary**: **Salary**:Starting on £23,728.08 **Grade**:PO **Contract Type**:Permanent **Location**:Future Walks, Chesterfield **Reporting to**:Customer Support Team Leader **Division**:Commercial **Closing Date**:4th July 2023 **Note on Working Arrangements**: - Full-Time role at 35 hours per week, usually across 5 shifts - Shifts include 30min lunch...


  • Chesterfield, United Kingdom Arnold Clark Full time

    We’re looking for an organised and enthusiastic Rental Customer Advisor for our Chesterfield Car & Van Rental branch. **Hours** Full time. 42.5 hours - 5 day working week including weekends on a rota basis. **About the role** As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the...


  • Chesterfield, United Kingdom Auto Windscreens Full time

    Overview: We are currently recruiting for a Customer Care Advisor to work within the AW customer service team in Chesterfield. Investigating customer complaints and responding with a fair outcome-based resolution within regulatory and business requirements This job involves a lot of interaction with the general public, insurance companies, brokers and...


  • Chesterfield, United Kingdom Ashgate Hospice Full time

    **About the role** **Hours**: 22.5 hours per week usually worked 3 out of 7 days to include bank holidays and weekends Our Retail outlets provide 29% of much-needed income to the hospice. This is vital to be able to provide care to the people of Derbyshire. The hospice has 15 retail shops,1 furniture warehouse a Donation centre, 3 Clearance shops and 2...


  • Chesterfield, United Kingdom Caledonian Leisure Ltd Full time

    We are looking for a talented, friendly and customer focused member of staff to join our Customer Services Team. We have exciting development plans as we evolve as a business and would love to hear from people who are passionate about travel and would provide excellent service to our customers. We are looking for somebody who is a team player with a...


  • Chesterfield, United Kingdom Superior Wellness Limited Full time

    Job title: Customer Services advisor Reports to: After Sales Manager Aim of role: To provide first line support to our customers with after sales enquiries. An exciting opportunity has become available to join the Superior Wellness team based at our Head Office in Chesterfield. **Job Summary** As the business continues to grow and evolve we are now...


  • Chesterfield, United Kingdom Superior Wellness Limited Full time

    Job title: Customer Services advisor Reports to: After Sales Manager Aim of role: To provide first line support to our customers with after sales enquiries. An exciting opportunity has become available to join the Superior Wellness team based at our Head Office in Chesterfield. **Job Summary** As the business continues to grow and evolve we are now...

  • Parts Advisor

    4 days ago


    Chesterfield, United Kingdom CarStore Full time

    **Parts Advisor** **CarStore Chesterfield** **Salary of £28,000, pension, critical illness pay, life assurance, 23 days holiday plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Welcome to CarStore, where we take an approach that’s unique in the used car market. We act as advisors, rather...

  • Service Advisor

    1 month ago


    Chesterfield, United Kingdom Pendragon Full time

    **Service Advisor** **CarStore Chesterfield** **Salary of £22,302 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service Advisor at...

  • Service Advisor

    1 month ago


    Chesterfield, United Kingdom Pendragon Full time

    **Service Advisor** **Stratstone BMW Chesterfield** **Salary of £24,465 with £4,800 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services** Can you bring a passion for incredible customer service to a new career as Service...