Payments Solution Center Specialist

2 weeks ago

Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

Our main business functions are:
1. Transaction Support: Wires, BACS, Faster Payments, Network Markets, Cheques & Draft

2. Access Support: J.P. Morgan ACCESS

3. Client Training Support

We provide an extensive language telephone service model from 06:00 - 18:00 GMT in English, French, German, Italian, Portuguese, Russian & Spanish.
- Support payment transaction inquiries from our Priority and Network Clients within SLAs
- Adheres to case management process and KPIs
- Follow the department policies and procedures to support client inquiries
- Takes ownership when complex inquiries presents, act with a sense of urgency and exceed expectations by over-communicating
- Strong ability to interact with other teams
- Excels working independently and in a team environment to maximize productivity in a most efficient manner
- Concentrates on follows our LOB risk and control policies to prevent and protect the firm and our clients confidentiality
- Actively seeks opportunities to lead and contribute to initiatives outside immediate area of responsibility
- Exhibit a positive, can-do attitude with inquisitive curiosity
- Establish strong relationships with internal partners in Payments LOB across various functions (operations, service, investigations, compliance, etc.)

**Qualifications**:

- Relevant experience with payment's industry and/or functional experience
- Bachelor's degree desired or a minimum or additional years of experience in the bank payments industry
- Team focused, back up resilience need it during peer absences
- Experienced to succeed when working under pressure an tied deadlines
- Ability to present oral and written communication in an organized, clear and confident manner
- Strong time management skills in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments
- Ability to effectively partner with internal colleagues and external clients
- Critical thinking and Analytical skills
- Fluent in Portuguese, written/verbal a must. Spanish a plus

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring

  • Cib Merchant Services Call Center Team Lead

    5 days ago

    Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

    Chase Merchant Services, a business unit within Corporate and Investment Bank (CIB), is a global leader in payment processing and merchant acquiring, capable of authorizing transactions in over 130 currencies. A Chase Merchant Service Account Specialist IV - Team Lead is responsible for providing leadership assistance for our call center and/or back-office...

  • Financial Payments Associate

    5 days ago

    Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

    As a member of the Mainframe & Midrange Compute (MMC) Strategy & Business Services team, you play a big part in supporting the technology environments that make it possible for us to provide service to our customers, clients, and businesses around the globe. As a member of a high-performance team, who are valued as Subject Matter Experts, you'll be immersed...

  • Global Financial Crimes Compliance

    5 days ago

    Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

    **Global Financial Crimes Compliance - Payments Advisory - Associate** Bournemouth, England, UK As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world...

  • Payments Governance Associate

    Found in: Talent UK C2 - 2 weeks ago

    Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    Would you like to make a career in Merchant Services and proactively address potential Third Party agent impacting issues while mitigating firm wide reputational, financial and regulatory risk? As a Payments Governance Specialist within the Merchant Services team, you will collaborate closely with experts in card network rules, applying JP Morgan's...

  • Payments Technical Implementation Manager

    Found in: Talent UK C2 - 2 weeks ago

    Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    Join the Technical Implementations team in Europe, the Middle East, and Africa and provide regional Sales, Product Implementation and technical support to Europe, the Middle East, and Africa based clients using host to host, Application Programming Interfaces and Open Banking products! As an Technical Implementation Manager - Vice President in Payments you...

  • French Speaking Account Specialist

    5 days ago

    Bournemouth, United Kingdom Resource Solutions Full time

    **Location**: Bournemouth (Hybrid working) **Salary**:£15-17ph **Job type**:Temporary, full-time Are you fluent in English and French with experience working in Customer Services along with being an excellent communicator and team player? Resource Solutions are currently recruiting for an exciting opportunity working as a French Speaking Account...

  • Client Service Manager

    Found in: Talent UK C2 - 2 weeks ago

    Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    If you are looking to lead a dynamic team in the Payments Solutions Centre, this role is for you.  As a Client Service Manager - Senior Associate in the Payment Solutions Center, you will be responsible for leading a team within our support centre, manage the day-to-day operations of the department and ensure that business objectives are consistently...

  • Payments Business Analyst

    Found in: beBee S GB - 6 days ago

    BOURNEMOUTH, United Kingdom JPMorgan Chase Full time

    Join our dynamic team to revolutionize how technology intersects with business. Your analytical skills and tech-savviness will be pivotal in creating impactful solutions.As a Solutions Analyst III in CIB, you will aid in bridging the gap between product owners, business, operations, and software developers by leveraging your technical fluency and strong...

  • Merchant Services Account Specialist French

    3 days ago

    Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

    Are you passionate about working with clients and solving problems for them? This is the role for you. Chase Merchant Services, a business unit within Corporate and Investment Bank (CIB), is a global leader in payment processing and merchant acquiring, capable of authorizing transactions in over 130 currencies. A Merchant Services Account Specialist is an...

  • Solution Manager

    Found in: Talent UK C2 - 2 weeks ago

    Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    This role gives a perfect possibility of professional development if you have natural mindset to problem solving and analytical thinking. As a Solution Manager within the Merchant & Third Party Operations Team, you will act as a subject matter expert for Integrator services, ensuring the smooth operation of our merchant services. You will build strong...

  • Merchant Services Account Specialist French

    3 days ago

    Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

    Are you passionate about working with clients and solving problems for them? This is the role for you. Chase Merchant Services, a business unit within Corporate and Investment Bank (CIB), is a global leader in payment processing and merchant acquiring, capable of authorizing transactions in over 130 currencies. A Merchant Services Account Specialist is an...

  • Cib - Merchant Services - Account Specialist - Full

    4 days ago

    Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

    Chase Merchant Services, a business unit within Corporate and Investment Bank (CIB), is a global leader in payment processing and merchant acquiring, capable of authorizing transactions in over 130 currencies. A Merchant Services Account Specialist is an advocate for our merchants and internal Chase partners. As an Account Specialist, you will provide phone...

  • Client Onboarding Specialist

    7 days ago

    Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

    As the Client Onboarding Specialist - Global Client Service - Associate you will be client facing and own a diverse portfolio of client implementations across Commercial and Investment Bank and Commercial Bank International lines of business, covering all client and industry segments. The Onboarding specialist is responsible for consulting with clients and...

  • Cib Merchant Services Account Specialist French

    1 week ago

    Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

    Chase Merchant Services, a business unit within Corporate and Investment Bank (CIB), is a global leader in payment processing and merchant acquiring, capable of authorizing transactions in over 130 currencies. A Merchant Services Account Specialist is an advocate for our merchants and internal Chase partners. As an Account Specialist, you will provide phone...

  • Merchant Services Account Specialist French

    6 days ago

    Bournemouth, United Kingdom JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Are you passionate about working with clients and solving problems for them? This is the role for you. As a Merchant Services Account Specialist within the Chase Merchant Services department, you will serve as a champion for both our merchants and internal Chase partners. Your role will involve providing phone support, offering solutions...

  • Cross Border Payments Operations Strategy

    Found in: Talent UK C2 - 2 weeks ago

    Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    Be a part of the team that is responsible for identifying and delivering end-to-end solutions within the Payments business with a client-centric approach! As an Cross Border Payments Operations Strategy - Program Manager - Vice President in Operations you will be working closely with Product, Operations and Technology teams and with wider functions such as...

  • Merchant Services Account Specialist FRENCH BILINGUAL – Full Time

    Found in: Talent UK C2 - 1 week ago

    Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    Are you passionate about working with clients and solving problems for them? This is the role for you. As a Merchant Services Account Specialist within the Chase Merchant Services department, you will serve as a champion for both our merchants and internal Chase partners. Your role will involve providing phone support, offering solutions for payment...

  • Lead Software Engineer

    Found in: Talent UK C2 - 2 weeks ago

    Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Payments Technology division, you will play a pivotal role in an agile team, improving and providing top-tier technology products in a secure, stable, and scalable way. Your...

  • Trade Implementations Payments Manager

    Found in: Talent UK C2 - 3 weeks ago

    Bournemouth, United Kingdom JPMorgan Chase & Co. Full time

    If you are looking to be in a clients business, using technical resources in order to effectively oversee and project manage the delivery of Trade Finance products and solutions, you have found the right team. As a Trade Implementation Payments Manager - Senior Associate in the Payments team for Trade Finance products and solutions, you will consult with...

  • Merchant Services Training Sme

    5 days ago

    Bournemouth, United Kingdom JPMorgan Chase Bank, N.A. Full time

    Our Merchant Support Group is integral in our goal of delivering the best service to our merchants. A Process & Integration Stabilization - Training SME is responsible for supporting the training and development of our call center specialists. This role is responsible for providing procedural and business led training and upskilling to our frontline...