Revenues Officer

**About The Role**:
If you have experience in working with the public and can demonstrate a confident and diplomatic approach supported by good interpersonal skills, if you are motivated by improving the customer experience and aspire to deliver a first-class service then we would like to hear from you.

You will be an active member of the team, keen to learn and adaptable to change. You must be an enthusiastic, self-motivated team player who can demonstrate the ability to learn quickly and give excellent customer service. Working within a team of dedicated people you must show the ability to make decisions under pressure and deal with changing priorities.

**What you can expect to be doing**:
We are passionate about providing an excellent service to our communities supporting customers in often difficult and challenging times. As an active team member you will need to accurately and efficiently administer the billing and collection of Council Tax. Complying with statutory legislation, policies and procedures, whilst providing a high quality customer service.

The role involves responding to enquiries from customers face-to-face, over the telephone, and in writing in relation to matters affecting billing and recovery, using tact, diplomacy and negotiation skills.

You will cover all aspects of billing from creating and amending Council Tax liabilities, awarding and adjusting discounts and reliefs, setting and agreeing payment plans, taking payments, advising on and setting up payment methods, guiding and assisting customers to self-service options through to initial stages of recovery advice and support.

You will provide assistance, advice, guidance and explanation, signposting customers for further ongoing support and recognising the signposting need to safeguard individuals including cases of mental health, severe vulnerability and financial difficulties whilst managing customers of a challenging nature.

You will be working with all aspects of Council Tax billing and collection, including updating and accurately maintaining data and customer accounts using our main systems. We use Capita's Academy System supported by our document management system Enterprise.

Our main office base is County Hall and we also maintain an office at Westport House.

Future development is supported with access to training and development including consideration for professional qualifications through the professional body of the IRRV.

**About you**:
The experience, knowledge and skills required for this role are specified in detail in the person specification and job description, but you must possess excellent team working skills, be able to learn quickly and have an ability and flexibility to cope with the pressures of changing priorities and tight deadlines. Effective communication skills, tact and diplomacy is essential in this customer focused role. Ideally you will also be fully conversant with Microsoft Office products and have some experience of working with the Capita Revenues systems and document management system would be advantageous although training will be provided.

**Further Information**:
This is a full-time role at 37 hours per week.

**About Us**:
**Dorset Council: A great place to work**

We’re passionate about making Dorset a great place to live, work and visit. Working for us should be no exception.

At Dorset Council we:

- provide more than 450 services to over 300,000 residents
- have ambitious aspirations
- are excited about our future
- care about Dorset and all the people who live here
- know that all roles make a difference and that our employees are key to our success

You will:

- have access to a range of employee benefits
- be part of an organisation that supports each other to grow and succeed
- have access to range of training opportunities which will help with your personal development and career progression

We are challenging ourselves to become a more diverse and inclusive organisation.

We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role.

We also look for applicants who share our commitment to our behaviours. We will ask you to evidence when you have demonstrated them as part of the selection process.

This role is UK based and we will need to establish your Right to Work as part of the appointment process.

We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant.

Find out more about how to apply.