Whitestone Café Supervisor

4 weeks ago

Hereford, United Kingdom St Michael's Hospice Full time

**About Us**

We offer a competitive salary and benefits package, a transferrable NHS pension or you can enrol onto our own Hospice pension. We have a Life Assurance and we offer a superb working environment and facilities, generous study leave allowance, discounts with local suppliers, individualised training needs analysis, advanced communication skills training, employee counselling service, free tea, coffee and chilled water, friendly, welcoming work environment, 30 days annual leave, plus bank holidaysAbout the jobAre you looking for a new opportunity to work in an organisation that will help you to develop and achieve your goals?

St Michaels will be celebrating 40 years of providing care and support to the people of Herefordshire and beyond in 2024. Over the years St Michael’s has become a highly regarded, trusted and professional charity that the community generously and loyally supports.

**The Role**
We are looking for a highly motivated and organised individual to keep our Café and Team at Whitestone running smoothly.

The Whitestone Café Supervisor will have an exciting opportunity to join our friendly and supportive team. We are seeking an enthusiastic person who has a passion for catering that can join and support in a team of both Staff & Volunteers.

**Job Title**:Café Supervisor

**Salary range**: 7

**Hours**: 37.5 hours per week Weekend Working included

**Department**: Income Generation - Retail

**Location**: Whitestone Business Park, Hereford. HR1 3SE

**Reports to**: Whitestone Retail Manager

**Responsible for**: Supporting volunteers on shift (circa 20 across the week)

**Job Purpose**:To serve a variety of hot and cold drinks, light lunches, snacks and cakes to customers and visitors to the site. To deliver and maintain high standards of food preparation and customer service, to attract good footfall to the cafe and repeat custom.

**Responsibility Areas**:
Serve hot and cold drinks, cakes, snacks and light lunches to customers and visitors to the site.
Ensure cleanliness and good organisation of the cafe at all times.
Handle cash and credit/debit transactions and input accurately information into the E-productive till.
Carry out cashing up procedures and run appropriate till reports.
Provide excellent customer service and deal with any requests or queries in a friendly and efficient manner.
Store and prepare foods in line with Food Hygiene Legislation
Assist with labelling, inventory management and restocking of supplies
Nurture and support volunteers to provide the best service levels
Deliver the menu by preparing and serving of food to the general public to provide a high-quality offering.
Assist with staff and volunteer rotas to ensure optimum coverage for opening times.
Supervise staff and volunteer in safe food handling procedures
Monitor food usage and wastage and contribute ideas to management.
Ensure temperatures of appliances are regularly recorded.
Ensure temperatures of food are recorded in line with required procedures.
Ensure that the catering on site conforms to both dietary and legislative standards.
Demonstrate an active passion for food and drink preparation, using fresh produce.
Engender effective relationships with external suppliers
Monitor supply, storage, and usage of cleaning products.
Ensure that cleaning schedules are completed daily and recorded.
Ensure all Hospice policies and procedures are followed
Undergo training and guidance to staff and volunteers in all areas of catering business in the hospice as a whole

**Financial Management**:
Comply with all financial procedures regarding daily cash handling and reconciliation and complete the appropriate paperwork to Head Office on a weekly basis.

**People Management & Communication**:
Ensure there is sufficient cover for annual leave, sickness, and days off
To recruit, supervise and retain volunteers including allocation of volunteer duties, completing rotas and oversight of their work and wellbeing
Ensure that hospice safeguarding procedures are followed
Ensure that hospice safeguarding procedures are followed.
Actively participate in volunteer recruitment.

**Legislative Compliance**:
Ensure compliance with all Hospice Health & Safety (H&S) policies and procedures.
Ensure compliance with all statutory and Environmental Health regulations
Ensure compliance with all relevant Trading Standards
Ensure that General Data Protection Regulation (GDPR) is adhered to in all areas.
Participate in risk assessments with appropriate Manager.
Manage, monitor and record all regular Fire and H&S checks.

**Recycling & Waste Management**:
Ensure safe waste management procedures are adhered to.
Liaise with Warehouse manager to ensure safe and appropriate disposal of waste

**Property Maintenance**:
Monitor and communicate any maintenance issues to Whitestone Shop Manager
Ensure that all equipment is safe to use.
Administer the rules of good housekeeping in all areas.

**Job Types**: Full-time, Part-time

Pay: £25,25

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