Hire Controller
4 weeks ago
A successful Hire Depot in Southampton are currently looking for their next Hire Controller to join their busy team
Job Title: Hire Controller
**Salary**: £30k - £33k
**Job Type**: Full time, Permanent. 40 hours a week.
Location: Southampton
My client is looking for someone who works well within a pressured role, someone who is great with people & has strong communication skills.
- a great work ethic
- positive attitude
- operated hire experience
- transport planning experience (getting people & vehicles to various sites successfully)
If you have experience working within either the Waste/Highways/Crane Hire industries, we'd love to speak with you
Key Duties:
- As part of the hire team it's key to ensure it delivers a sustainable, compliant and profitable service by effectively controlling costs and maximising revenue
- Develop and maintain positive customer relations and engagement ensuring local relationships remain strong and deal with any complaints in a timely manner
- Ensure that a great customer experience is at the core of what they do, making sure that if they win customers they keep them
- Ensuring you provide a positive and professional response to their customers in every interaction
- Work collaboratively with the Fleet Management Team to ensure all inspections and R&M are actively planned in line with the service delivery plan
- Ensure that all new and existing staff have relevant qualifications and training to carry out their roles and have the relevant PPE for their duties
- Ensure positive engagement with drivers keeping them fully informed of Depot and personal performance
- Support interviewing drivers/staff approved by HR, ensuring they receive the appropriate induction (H&S).
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