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Housing Repairs Co-ordinator

2 months ago

London, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Housing Repairs Co-ordinator - Contact Centre**
**Reference no: Islington RQ898734**
**Pay rate: £16.40 per hour PAYE**
**Role Length: This opening assignment is for 2-3 months**
**Enhanced DBS required for this role **A Housing Repairs Co-ordinator is required to diagnose repairs accurately, raise orders on IT systems to contractors and to book appointments. Key responsibilities:

- Work closely with repairs supervisors, as a part of the Housing Services team to plan and co-ordinate the working day of Operatives to ensure all works are appointed to the satisfaction of the customer, while maximising efficiency and completing each task within the specified time allocations.
- Ensure all trade resources are utilised to their full potential, while maintaining customer focus and seeking to enhance the customer experience.
- Actively manage the workload of multiple operatives, monitoring timings and ensure job completion by the end of each working day.
- Reallocating scheduled jobs to operative contractors readily available to ensure all resources are effectively utilised.
- Action unscheduled jobs and ensure that all emergency and planned repairs are carried out as per our service agreement and within priority target times.
- Raise order on IT systems, plan and dispatch jobs to the best placed operatives or contractor with the right skills to complete the repair first time.
- Work with Materials team to ensure all material required for each job/task is available and recorded, with all parties notified of any unexpected delays, to include letters to tenants where jobs/task may need to be re-scheduled and updating in-house systems accordingly.
- Ensure follow on appointments with customers are arranged and confirmed with the customer, where jobs require more than one visit to complete.
- Liaise with Service Managers, Area Service Managers and Surveyors with issues relating to instances of poor workmanship, Operative attitude and in cases where technical advice is required.
- Use feedback from clients and operatives to identify any training needs required related to issues of incorrect diagnosis or consistent errors during the job logging process

**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:
**Qualifications**:

- ITQ2 or equivalent Information Technology skills.

**Experience**:

- Minimum of 1 years’ experience of working within a responsive repairs environment and housing management systems.
- Experience of dealing with all aspects of building maintenance / repairs in a busy environment.
- Experience of processing customers’ repair requests methodically and accurately within the appropriate policies, procedures and guidelines meeting tight deadlines.
- Minimum of 1 years’ experience of administering a Repairs Scheduling System.
- Experience of working in a contact centre answering high volume of calls to ensure targets are met.
- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.

**Skills**:

- Excellent Customer Care skills, experience of working with members of the public, and the ability to handle difficult situations in an open and honest manner.
- Excellent communication skills and the ability to liaise with various internal and external parties.
- Ability of working in a team and contribute to the team’s overall performance.
- Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).

**_To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF._**
**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Please refer to the Role Requirements section above - your CV must address the requirements listed.

**Other preferable/desirable details to include on your CV, if applic