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1st & 2nd Line Support

4 months ago

Bristol, United Kingdom Fusion People Ltd Full time

1st & 2nd Line Support Engineer

Location: Mangotsfield, Bristol

**Salary**: £25,000 - £27,000 + 20% pension contributions + excellent company benefits

Permanent vacancy, full time

Role purpose:
The core purpose of this role is to deliver onsite IT assistance to our client, this includes technical assistance as well as advice on the usage of systems/equipment. The IT team focuses on providing a customer service centric approach to the delivery ofsupport services to the client, this role is a key visible component of the service delivery. This role will work closely with the IT team, members of staff and 3rd parties to build, maintain and support the systems used across the business.

The role works closely with other members of IT and will benefit from being able to learn and develop through these means.

Key duties:

- Provide onsite assistance for all IT related issues, including CCTV and Access Control
- Work with other teams within the IT department to improve knowledge, documentation, and overall process
- Work with the centralised service desk to provide an optimum service to the IT users
- Maintain an up-to-date record within the Service Management System with ticket updates or additional information as appropriate
- Provide training to staff on the usage of IT systems where required
- Escalate issues to other team members as appropriate; providing a clear record or actions completed to date
- Undertake physical installations and/or moves of hardware
- Work on nominated project elements as required
- Own the removal and disposal of legacy equipment from site
- Perform onsite maintenance of server related equipment where required
- Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies onour website.