Receptionist

6 days ago

Warwick, United Kingdom WCG Full time

Salary range**:£18,278 pro rata, per annum**
- £12,350 per annum - Salary estimation based on 25 hours per _week**, **52 weeks a year_

Contract**:Permanent/Part Time**

Ref Number**:EL10352**

**Protection of Children and Young Persons**

(DBS) check, a certificate of good conduct if applicable, plus receipt of satisfactory employment references, Occupational Health clearance, an understanding of safeguarding and qualifications verification. An Enhanced DBS check is required for this position as you will be working within 'Regulated Activity' within a specific place (i.e. the College).

**Background to the Post**

The Reception is the front face of the WCG. Where a customer first enters and gets an impression about the whole organisation, including its reputation and degree of professionalism.

Our Receptionists delivers a friendly, efficient customer service to the college group’s stakeholders, such as students, customers and colleagues. They create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.

The post requires you to work as a Fire warden in the event of a fire or emergency incident supporting staff based at the College.

Our Reception staff are required to wear our Corporate colours of red and black whilst on duty.

**Duties and Responsibilities**

1. You are required to assist with implementing emergency procedures, acting as the Fire warden, co-ordinate fire evacuations and lockdown procedures for the college site where appropriate, liaising with the Estates team and ensure the safety of all students and staff on site. (Training will be provided).

3. The post holder will provide sign posting for enquiries around the college, general information and should be smartly presented with a friendly, helpful disposition.

4. The post holder will ensure that the visitor/security record is maintained at all times, and that all visitors receive an ID badge in line with college policy.

5. They will be responsible for ensuring that college cars are booked out appropriately and all paperwork is completed correctly.

6. The post holder will also be responsible for incoming and outgoing post arrangements; Handling post for the residential students, supporting Goods Inward, managing any lost property ensuring students are notified promptly to ensure timely collection.

7. The post holder will be responsible for room bookings using college timetabling software CELCAT where appropriate.

8. Act as a First Aider (training will be provided).

9. The post holder will be responsible for end of day banking and supporting finance and the registry teams where appropriate.

10. The post holder will deliver excellent customer service and assist in keeping the reception and surrounding area looking clean and tidy at all times

11. You are required to maintain high standards of customer services at all times helping to resolves problems raised by staff, students and members of the public visiting the College.

12. The post holder will be responsible for keeping up to date with current promotions ensuring marketing and promotional materials are replenished and up to date. They will provide information to visitors on request.

13. Report incidents which need to be escalated to the College managers or your Line Manager where appropriate. Incident reporting conducted via the Health and Safety guidelines via the College Intranet.

14. Liaise with on-site Estate Wardens as appropriate.

15. Be aware of the class provision to support students attend courses.

16. Support Applicant / Open Events held where appropriate.

17. Liaise with the course organisers concerning events, contacting IT support and Exams teams where necessary.

18. Be aware of the class provision to support students attend courses.

19. Support Applicant / Open Events held where appropriate.

20. Liaise with the course organisers concerning events, contacting IT support, Exams, Finance and Registry teams where necessary.

**In order to support during busy exam periods, you may be asked to undertake exam **invigilator duties. The College will provide training.**

The list of duties is not exhaustive, but outlines the main features of the post at appointment and may vary as the job evolves without affecting the nature of the duties or the responsibility level.

**Technical Competencies - ability to**:

- Be competent and confident dealing with members of the public.
- Communicate effectively with colleagues, students and visitors.
- Understand and use the telephone system and handle calls effectively.
- Demonstrate competence and confidence with IT software/systems and file management.
- Recognize reputational risk factors, understanding when to escalate them appropriately.
- Problem solve and find solutions.
- Prioritize duties effectively to meet deadlines.
- Be reliable and trustworthy, with excellent time-keeping and attendance record.

**Core Competencies**
- Friendly, smiley, sociable and

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