Junior Content Designer

4 weeks ago


Manchester, United Kingdom Access Computer Consulting plc Full time

**Junior Content Designer - ServiceNow**

A Junior Content Designer is required for a 24 month government contract. The role will be hybrid and you'll be based 2 days per week onsite in Manchester. Start date March 2023.

**Inside IR35**

**The role**:
The Content Designer will be responsible for creating, updating, and reviewing content for end-to-end user journeys by engaging with stakeholders (users, business, project teams) They will provide and deliver best practice content solutions for our ServiceNowproducts to ensure the most appropriate content is shown to users in the right place and in the right format. These solutions will be updated in a user-centred style guide providing standards, governance, and consistency across the platform.

**Essential skills**:

- Good knowledge of using MS suite essential (e.g PowerPoint, excel, word, Teams etc.)
- Understanding of accessibility standards and experience in crafting accessible content
- Ability to work independently and take ownership for deliverables
- Experience working with ServiceNow ITSM and HRSD module preferred
- Communication and presentation skills
- Support the creation of content across digital and non-digital channels to meet user needs and business objectives. Help to create clear, joined-up user journeys.
- Help to monitor and improve content based on user research and data
- Use the style guide and other standards, along with your exemplary spelling and grammar, to create high quality content.
- Take part in user research and be aware of multidisciplinary content-production practices.
- Build relationships and work closely with policy, legal and other expert colleagues to make sure content is accurate and consistent
- Promote user-centred content design within the department and beyond.



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