Spanish Customer Service Support

3 months ago

Glasgow, United Kingdom Savinvest UK Full time

Savinvest is a professional services provider in a number of locations worldwide. In the UK we are fully registered and qualified to provide Accounting, Secretarial, IP and Business Advisory services.

This is a support position which is for a Customer Service and Onboarding Excellence Manager and is available as a 0 hour or contract.

You will initially support clients with the following tasks:

- Actively call clients who fell behind on filing or request documents due.
- Onboarding clients with initial support and confirmation of the different steps we are following up with them. Contact stakeholders within the organisation, including compliance, accounting, payroll, VAT and software to ensure client services are operating up to date.
- Assist client first point of contact and identify client needs including complaints or other requirements.
- Monitor our colleagues time of response and report accordingly to Management.
- Use your sector experience to implement software and other options to optimise the services and the time.
- Proactively call clients who fall behind in having accounts up to date.
- Corporation and self assessment taxation.
- Supervision and training of support staff would be required and the ability to delegate tasks.
- Experience of Xero, Freeagent, Quickbooks, SAP, Netsuite and Iris preferred. We will provide self service training and provide incentives for you to become accredited in our software products so you can excel in supporting clients.

You will be part of a team of 4 Accountants and work alongside a supporting AAT (Accounting Technician) responsible for Client Management who will support in day to day tasks.

Depending on client KPI and interpretation of accounts, variation and other factors must be prepared daily in order to support client internal and operating functions.

This is a critical function both for Savinvest and our clients and therefore you must meet very strict deadlines and be able to work under very high level of pressure and anti-social hours and or from home in order to meet them.

**Requirements**:
Students or recent graduates who have been carrying out full annual curriculum are understood to cover this requirement.
- You perform both as part of a team as well as alone.
- You must speak both English and Spanish. We value other languages such as German, Spanish, Italian or French.
- Very strong Excel and Word are required.
- Management/Team cordiantion experience is desirable with very strong interpersonal skills.
- Time management skills.
- Good knowledge of Accounting systems with sound knowledge of client accounting systems which may include but not limited to: NetSuite (Oracle), Xero, Quickbooks, SAP, Freeagent, Zoho, etc. would be desirable but we will encourage you and support with initial training.
- Project Management Skills.
- Highly numerate and analytical with good eye for detail.
- High resilience to pressure and meeting deadlines.Responsibilities:

- Ensure client systems are updated with most recent data received by client and reporting, KPIs, etc. is prepared in line with regulatory requirements and client request.
- Prioritise interpretation presented to clients in line with their requirements with the highest levels of accuracy.
- Assist client Accountant and PT Finance with new client onboarding ensuring all requirements are fully understood and deadlines can be met. Ensure client compliance with statutory and government bodies such as Pension Regulators, DWP, HMRC, Companies House, Charity Commission, OSCR and any other organisations that may be applicable in the UK or Globally.
- Work together with all teams to define business operations requirements and drive new developments forward in the operating model.
- You may but are not required to attend trade fairs with Client Managers in order to fully understand market quick development and adapt to new technologies and propose new products with a budget allocated to PT Finance Section.
- Take part in continuous process automation -when possible
- and process improvements.

**Benefits**:

- Bonus scheme for certain positions.
- Work from home opportunities for self-service training.
- Casual dress
- Wellness programmes - With GYM at our office located between Barbican and Moorgate for London-based staff. For Glasgow-based staff, GYM subsidy provided for staff working a minimum of hours located onsite.
- Company pension at reaching qualified earnings or negotiable
- Employee discounts

**Job Types**: Part-time, Temporary, Contract, Permanent
Contract length: 12 months
Part-time hours: 20 per week

**Benefits**:

- Casual dress
- Childcare
- Company events
- Employee discount
- Flexitime
- Gym membership
- Health & wellbeing programme
- On-site parking
- Store discount

Schedule:

- Day shift
- Flexitime
- Holidays
- Monday to Friday
- No weekends
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Loyalty bonus
- Performance bonus
- Quarterly bonu

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