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Support Officer

4 months ago

Ipswich, United Kingdom Suffolk County Council Full time

Suffolk County Council, Ipswich, IP1 2BX
- £30.151- £36.298 per annum (pro rata for part time)
- 37 hours per week
- Permanent

We are committed to** flexible working**, so please read the** Job and Person Profile (JPP) (docx)** to find out about the types of flexible working available for this role.

**Job Details**

You will form part of our Corporate Governance Team which sits within Children & Young People Community Health and be:

- responsible for the management and provision of an efficient and comprehensive administrative support service whilst providing project management support for the Quality and Assurance Leads
- overseeing the delivery of mandatory training and undertaking the day-to-day management of the training team.
- an integral part of the team and help inform and enable quality assurance, clinical governance, and patient safety across the services.

**Your role and responsibilities**

You will be involved in:

- the development and implementation of audits and evaluation to improve the quality-of-service delivery as directed by the Clinical Quality and Assurance Leads.
- the development and implementation of projects which inform quality improvement of services, leading on quality projects as defined by the Clinical Quality and Assurance Leads
- supporting the Clinical Quality and Assurance Leads with any area of clinical governance or quality required e.g. development of Patient Group Directions, information for NICER group, review of Information Governance breaches, quality impact assessments.
- overseeing the delivery of mandatory training and undertake the day-to-day management of the training team, including the establishment of work programmes, setting work priorities and resolving problems, including those escalated by the team.

**The team**

The Corporate Governance Team is expanding, and you will be pivotal in its success. Based at Endeavour House Ipswich, the team support across CYP Health Community Services, ensuring the safety and quality of service to both staff and service users.

**We will offer you**

We offer a comprehensive induction programme and regular supervision. We pride ourselves on being responsive to training needs and have an extensive training package to support your growth within the role and the organisation.

**Travel and workplace requirements**

We positively encourage the use of technology to communicate and engage, but in this role, you may need to operate across a wide and rural area, so it would be beneficial for you to either hold a full and current driving licence and have access to personal transport or meet the mobility requirements of the role through other reasonable and suitable means. If you require a reasonable adjustment due to a disability to meet the travel requirements of this role, please speak with the contact detailed below.

This role supports **hybrid working**, a broadly even balance between working from home and working from an office base. Please speak with the contact detailed below if you wish to discuss how that might impact your working arrangements. #LI-Hybrid

**For more information**

For an informal discussion, please contact **Jo Nelson (She/Her)**:
**Closing date: 11:30pm, 23 July 2023**

**How to apply**
- **Step 1**:Read the advert and the** Job and Person Profile (JPP) (docx)**

**Step 2**:Write a supporting statement answering the following questions below (no more than 400 words per question).
- Are you passionate about improving the lives of children, young people and families who access our services and if so, how can you evidence this?
- Describe why you believe you are the best person for the position, what skills and experience can you bring to the team and how do these relate to the role?
- Describe a situation where you have demonstrated effective team working across a multi-disciplinary team or across services.
- Tell us the last time you had to analyse a lot of information or data. What sort of information did this involve? How did you pick out the essential information from the relevant? What did you learn from the analysis?
- Give an example of when you had to organise a piece of work, project or event. How did you prepare and plan for it? What timescales did you set? How well did it go?
- Give examples of where you have maximised the use of technology to increase efficiency to aid service development.

You should use the **Supporting Statement template** (other formats may not be accepted). Please use Arial font size 11.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

**We offer a fantastic, inclusive working environment including diverse and active staff networks, great flexible working options and many benefits, as well as the opportunity to improve the lives of Suffolk residents.**

Benefits include