Field Service Engineer

2 months ago

York, United Kingdom Pyramid Search and Selection Full time

Our client, an industry leader is looking for an experienced Field Service Engineer, to join and be part of their field operations. They provide a wide range of solutions to the worlds leading banks, retail and commercial institutions.

The role is for the York and surrounding area.

Ideally you will have at least 1 year’s experience within the field, maybe from a vending, locker, self service or similar or even an ATM background.

As a field Service Engineer you will provide technical support to their customers by carrying out maintenance on a range of Self-service devices based at banks, supermarkets, and independent stores across the required areas.

You will be working independently, 'in the field’, travelling to required areas on a daily basis. You will be provided you with a company van (for work usage only), a mobile and a laptop, training, and network of support you need to work autonomously.

**Key Responsibilities**
- Maintain / repair technical hardware problems on customer sites, i.e. Self-Service, Kiosks, Lockers, Vending machines, ATM’s and more.
- Diagnose system problems in mínimal time and repair.
- Respond to all technical hardware problems on site.
- Deal with customers in a professional manner during difficult high-pressure situations.
- Work within the times scales as set out in the Service Level Agreements (SLAs).
- Liaise with the logistics team to ensure parts are ordered and the customer is kept abreast of the situation.
- Attend training classes to ensure fulfilment of Service Levels.
- Coordinate with the technical resources necessary to resolve critical customer situations.
- Liaise, coordinate with sub-contractors when needed.
- Work well independently and in a team situation.
- Make recommendations for improving our service, reliability & performance

This is very much a customer facing role and you will need to be comfortable liaising with all levels of personnel.

You will also be liaising with many departments within the business, reporting back and updating situations.

**Skills and Experience Required**
- Technical hands-on experience working on self-service machines, vending machines, ATM’s or other such hardware is **essential**:

- Experience of working on Windows based software is advantageous
- Previous experience in a similar customer facing environment working to achieve customer service level agreements
- A flexible approach to work and a willingness to learn new skills
- Good communication skills with ability to work collaboratively as part of a wider team across the business

A full UK Valid Driving License is **essential**for this role and comes with a vehicle, fuel card, laptop, phone, tools and workwear.

You will work a 9 hour shift which includes an hour for lunch on a shift rota basis between 7am and 7pm. There is also a 1 in 4 working weekend built into the rota. The shift are

**Early: 07:00-16:00**

**Main: 08:30-17:30**

**Late: 10:00-19:00**

**Other benefits include**
- Competitive Salary with regular overtime opportunity
- In house training on new product offerings
- 9% pension scheme (combined contributions)
- 2 x salary Life Assurance
- Refer a Friend scheme
- Optional Healthcare plan including retail discounts
- Employee Assistance Programme and much more

This is a super position working for an excellent organization.

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