Technical Coordinator

Based in North East London, as the** **Technical Co-ordinator, you’ll be responsible for the effective deployment of the sampling field team to ensure the sampling programme requirements are met.

**What you’ll be doing as a Technical Coordinator**:

- Responding to requests from Customer Service Water Quality and Regulatory Response teams, you will ensure that the Water Quality Technicians are dealing with customer complaints, customer enquiries as well as technical enquiries in a timely fashion.
- Deliver exceptional customer service through an enthusiastic and positive approach, taking accountability for your role while working accurately and flexibly within a busy team.
- Travel when needed, as a member of the sampling management team, you may be required to travel to other sites to work with colleagues across Thames Water’s operational area.
- You’ll be an expert in understanding the fieldwork carried out, and the processes sampled and will support field operatives as needed.

Base Location**:Woodford Pumping Station, 902 Forest Road, Walthamstow, London E17 3PR

**What you should bring to the role**:

- Understanding of clean water regulations, statutory sampling programmes, and Clean Water Sampling methodologies would be advantageous. Having an understanding of the Water Quality Management System will be beneficial
- Having a scientific background would be advantageous
- Being able to take ownership of customer queries, being curious to fully understand the query and identify the best solution to resolve it the first time.
- Have excellent communication and interpersonal skills, to interact with our internal and external customers. Customer Service background may be helpful for this role.
- Work effectively under pressure to meet demanding targets.
- Be IT literate and able to learn new software quickly.
- Take part in the out-of-hours rota.
- UK Driving License

**What’s in It for you?**
- Competitive salary up to £45,000 per annum depending on skills and experience.
- Annual Leave: 26 days holiday per year increasing to 30 with length of service (Plus bank holidays).
- Contributory pension - Defined Contribution: Maximum of 12%. (2x employee contribution).
- Personal Medical Assessments - Open to all once a year.
- Wider benefits scheme including our benefits hub, which offers savings and supports wellbeing.

**Who are we?**

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities, and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

**Working at Thames Water**

At Thames Water, we recognize that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business. We seek to attract and retain a diverse mix of people who can offer different but complementary attitudes, values, talents, and knowledge.

Find out more about working at Thames Water here.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues, and earn some extra money along the way.