Service Advisor

4 weeks ago

Bury St Edmunds, United Kingdom Krazy Horse Full time

**Department: Aftersales**

**Position Type: Permanent, full time**

**Reporting to: Aftersales Manager**

**Start date: ASAP**

**Morgan, Caterham, Dodge & RAM**

Are you a driven, enthusiastic, and motivated individual? Do you thrive in a fast-paced environment? Can you deliver world class customer service?

If the answer is yes to the above, then we want to hear from you Here at Krazy Horse Bury St. Edmunds we are looking to recruit a Service Advisor / Front of House.

**About the position**

You will be welcomed into a friendly team and have the opportunity to work with a range of modern and classic vehicles within an independently owned small group. A large part of the Service Advisor / Front of House position involves:

- Welcoming visitors to the showroom.
- Following up booking enquires as well as prospecting existing customers for regular service work and upgrades.
- Communicating with the Aftersales Manager and Workshop Controller.
- Maximising workshop diary efficiency via our digital bookings system.
- Maintaining good levels of product knowledge.
- Ability to independently find solutions to problems.
- Maintaining exceptionally high customer service levels that lead to customer loyalty and referrals.
- Maintaining good housekeeping standards and orderly administration of your work.

**About our requirements**

We expect you to demonstrate some skills that will prove very beneficial in the position, including:

- Aptitude for multi-tasking.
- An eye for detail.
- Ability to work under pressure.
- Quality awareness.
- Communication skills.
- Full clean driving license.

**About us**

Krazy Horse are a group of motorcycle, car and ebike retailers which were started by Paul Beamish as a hobby when he couldn't get motorbike parts he needed locally.

Since opening in 1995, we've grown massively, now thousands of customers visit our four showrooms every year to buy cars, motorbikes and eBikes. Owners can also get their vehicles serviced, enjoy some retail therapy and in the Bury St Edmunds retailer there is the KH Cafe.

Our car dealership in Bury St Edmunds sells new and used Morgan's and Caterham's which we are able to service, maintain and upgrade in our fully equipped workshops. We are also Dodge and RAM Trucks authorised retailers.

Based in Bury St Edmunds, Welling and Oxford each showroom really is a destination to visit.

Krazy Horse have also just opened, in partnership with Indian Motorcycle, a Brand Experience Centre in Kensington, Central London.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus scheme
- Commission pay

Work Location: One location

Application deadline: 10/01/2023

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