Complaints Handlers

**Complaints Handlers**:

- Job Reference: ma7776
- Date Posted: 19 July 2023
- Recruiter: Love Success plc
- Location: scotland
- Salary: £136 to £140 Per Day
- Sector: Call Centre / Customer Service
- Job Type: Contract
- Duration: 6 months
- Work Hours: Full Time

Temporary Customer Complaints handler £136.00 PER DAY

6 Months contract Temp

If you have a passion for customer service and can deal with complaints in a calm and professional way, then you could thrive in this rewarding role. We have multiple opportunities for remote working **Complaints Handlers** to play a key part in building trust in the bank's services - you'll also be recognised for your focus on doing the right thing.

We're looking for someone who has a passion for delivering outstanding customer service in a challenging environment, with a positive attitude. You'll have a proven ability to deliver fair outcomes in difficult situations, demonstrating empathy and patience when dealing with a range of customers.

This is an opportunity to develop your career in an environment with a friendly and collaborative culture.

**What you'll do**:

- As a Complaints Handler, you'll be taking ownership of complaints and making sure that fair outcomes are achieved for customers. This will include making sure that due consideration is given to customers who have suffered distress, inconvenience, or financial loss.
- You'll be dealing directly with customers, providing empathy, listening to their concerns, and communicating with them regularly as you resolve their complaint.

**Day to day, you'll be**:

- Making sure that all complaints are fully and accurately logged and updated on the complaints management system.
- Making sure that the nature of the complaint is fully investigated and understood before responding.
- Understanding and responding positively to any objections customers may have.
- Building and maintaining strong working relationships with other parts of the bank to support the delivery of fair outcomes and great customer experiences
- Identifying areas for process, policy, and service improvements and suggest fit for purpose solutions to drive customer satisfaction and reduce further complaints.
- Make sure complex, high profile and non-routine complaints are thoroughly and impartially investigated and resolved.
- Owning the investigation and resolution process for complex and in-depth concerns.

**You will need to demonstrate**:

- Strong communication and interpersonal skills
- Genuine empathy for a customer's situation and needs.
- Good problem solving and decision-making skills.
- Excellent attention to detail

For this opportunity, you will ideally have recent complaint handling experience within a bank dealing with financial difficulty / collections complaints. If not, minimum recent complaint handler experience in a bank or similar financial services firm dealing with unsecured banking products will be sufficient.

This will be a 100% remote working role, Monday to Friday 9am-5pm /no weekends, for an initial 6-month period. Day rate will be dependent on experience.