Customer Service Representative

4 weeks ago


Southall, United Kingdom London Linen Supply Full time

We are looking for a Customer Service Advisor to join the team as soon as possible.

**Responsibilities**:
Responsibilities include the following:
Your main duty will be answering inbound telephone calls from existing customers regarding issues and enquiries relating to their deliveries and collections. These issues can range from daily stock volumes, arrival times to general enquiries.

The role necessitates close communication with all the operations departments, including Liaison, Transport and Production to ensure we maintain service levels while at the same time ensuring that we maintain appropriate commercial management of customers.

Key Tasks:

- Provide telephone assistance (inbound / outbound) to all customers.
- Resolve customer enquiries in an efficient and professional manner.
- Work closely with Production & Transport to investigate and solve errors jointly.
- To identify and offer additional services to our existing customer base.
- Always provide support to the Customer Service Manager and Supervisors
- Customer retention
- Stock Issues - look in to queries regarding stock issues.
- Packing Errors - liaise with other departments regarding packing errors.
- Processing Specials and organising transport
- New Leads - logging new leads and forwarding information to relevant individuals.
- Stock adjustments - increases and decrease calculations.
- Dealing with difficult or upset customers and referring them to your supervisor/ Customer Services Manager as required.
- Other Ad Hoc duties as required.

**Essential Requirements**:

- Excellent Customer Service skills including a professional telephone manner.
- You will need to be organized and have an eye for detail.
- Competent in using internal computer systems and a range of software packages.
- Experience in a service industry environment would be an advantage.

Hours: Monday to Friday, 37.5 hours per week

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Ability to Commute:

- Southall, UB2 4SF (required)

Work Location: In person

Application deadline: 11/03/2024
Expected start date: 11/03/2024



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