Operations Officer

3 weeks ago


Leeds, United Kingdom FDQ Ltd Full time

**Role Profile**

**Job Title**:
**Operations Officer (Media, Marketing, Customer Engagement)**

**Reports to**:
Operations Manager

**Main Purpose of Role**:
To assume day to day responsibility for planning, creating, designing and implementing FDQs media, social media and marketing output. Also to contribute to the smooth and timely running of the administration processes for various stakeholders. Furthermore, to support FTC/IOM in their media, social media and marketing activity.

**Overview of Responsibility**:
To create and implement content to be published on all of FDQs forward facing media and social media platforms. Utilising tools, software and programs to produce content in line with FDQ branding guidelines and in keeping with core business development objectives. Monitoring of volume of output and performance of posts made on all platforms, analysing trends to fine tune these areas to create biggest digital footprint possible for FDQ. Working closely with business development engagement colleagues to support the campaigns and priority areas identified as growth potential for the business and contribute to making connections through social media accounts and other digital connection methods. Work with members of other organisations within the group to implement a collaborative media and marketing strategy that benefits all aspects of the FTC charity.

To provide consistent support in operational administration matters including assisting to resolve queries, compiling information, and issuing documentation accurately and in a timely manner.

To undertake other tasks as reasonably requested by the Responsible Officer/Operations Manager.

**1. Operations Responsibilities**
- Day to day responsibility for FDQ LinkedIn account and output on the site.
- Day to day responsibility for design and upkeep of FDQ website, including user experience benefits
- Preparing content for posting and distribution across FDQ platforms
- Supporting events and business development activities digitally and in person
- Implement continuously evolving features on social media/website to ensure future development
- Meet KPIs of activity, performance and interactivity of social media/website output
- Producing newsletters and e-shots for training providers, employers, apprentices

**2. Other Duties**
- Lead on designing and implementing branding across the organisation
- Supporting business/qualification development engagement through media output
- Administering centre and qualification approvals process.
- Contribute to content production for use on FTC website and assist in promotion of IOM events.
- Supporting the day-to-day business development function with a range of duties including correspondence with clients, supporting campaigns and producing content/materials
- Supporting colleagues and consultants with activities commensurate to the position.
- Providing support to meeting hosts with booking and organising hotels, meeting rooms and resources.
- Providing administrative support to CEO and Business Development function
- Providing customer reports and data analysis as and when required.
- Ensuring the office environment is maintained to a sufficient standard.
- Supporting other functions of officer role to cover absences of other such members of team.
- Maintaining excellent working relationships across the business.

**3. Qualifications & experience**
- Level 2+ English or equivalent.
- Completion of relevant degree, apprenticeship or qualification (Advantageous but not essential)
- Diligence and attention to detail.
- Excellent written and verbal communication skills.
- Organisational and planning skills with the ability to prioritise.

**4. The Terms**
- Permanent role with the company
- Full time 37.5 hours (1-hour lunch)
- Annual Leave: 25 days pa plus statutory bank holidays
- 9% of salary contribution paid monthly to NEST pension scheme.
- Entry to FDQ’s annual bonus scheme (based on annual profit threshold).

**Job Type**: Permanent

Pay: £20,000.00-£22,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Leeds, LS15 8GB: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Expected start date: 20/05/2024


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