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Customer Service Administrator

3 months ago

Hassocks, United Kingdom Rockett St George Full time

in**Customer Service Administrator**

Rockett St George is an online emporium selling an eclectic range of industrial-inspired furniture, lighting and homewares. We are a growing Company with great ambitions and scope for progression.

**Job Summary**

The job is the first point of call for the company’s customer. You will be available to provide help and support to resolve all queries received in a friendly and professional manner. This may help with processing orders, resolving problems with purchases, initiating contact with outside companies as well as internal departments.

**Please note that this is an office based position and hybrid/remote working is not available.**

**1. Telephone Enquiries: First point of call for all RSG customer telephone calls including**:

- Processing telephone orders.
- Discussing and advising on product purchases and interior design.
- Responding to enquiries on delivery timing and charges.
- Acknowledging and responding to all courier queries and following up with the relevant courier.
- Managing customer complaints.
- Providing information on products and delivery services.
- Providing up to date lead times for customers.
- Responding to customers with damaged items requiring refunds or replacements.
- Interior design/style advice.
- Managing customer complaints, and liaising with other departments to ensure queries are dealt with in a timely fashion.

**3. Supporting the Customer Service Team on all other duties as and when required including**:

- Out of Stock process.
- Customer returns and replacements.
- Warehouse Sales.
- Website amendments.
- Stock Checks.
- Working closely with the dispatch and warehouse teams.
- Liaising with our suppliers regarding stock, orders and lead times.
- DPD exceptions.
- Trustpilot reviews.

**The Person we are looking for**:

- Customer Service Experience essential
- confident communicating across all platforms in a personable manner that reflects the voice of RSG
- Excellent organisational skills & the ability to work under pressure when dealing with challenging situations.
- Experience using the Microsoft office suite will be required. Experience using an order management system such as Orderwise & Magento would be preferable
- Good interpersonal skills with the ability to work on your own & as part of a team in a busy environment

Pay: £22,050.00 per year

**Benefits**:

- Casual dress
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hassocks, BN6 8SG: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

Reference ID: Customer Services Administrator - April 2024