Assistant Manager

7 days ago


Sutton, United Kingdom ARC Full time

**Job Title/Location**: Assistant Manager - Retirements, Surrey/WFH
- **Salary**: £negotiable + average bonus of 11% c.(£4,500) + pension contribution to 13% (£5,200)
- **WFH**: 1-2 days p/w in the office, 3-4 days p/w WFH
- **Requirements**: A team lead or management background within pensions or Financial Services/Banking in general with the ability to identify and mitigate risks
- **Role Snapshot**: Interesting area of retirement operations, a team responsible for processing retirement & divorce claims with this role leading the Retirements Team, providing guidance in terms of team member careers and development

**The Company/Dept**: This company has built a great reputation for developing people within the Financial Services sector and they are going through a sustained period of expansion including developing new strains of business. This role isopen due to an internal mover and is within a really interesting area of the business that looks after retirement, divorce and death cases.

**The Role**: You will provide leadership for the Retirements Team, providing management of daily operational tasks and providing guidance for team members in terms of career and ongoing development. Key responsibilities include:

- Driving a customer service culture through coaching/developing the team
- Driving forward ideas for improvements to environment/service/procedures, obtaining feedback and approval from peers and manager
- Coach and develop individuals through each stage of their role; completing appraisal reviews, producing coaching & developments plan for each team member through regular 1-2-1’s
- Provides regular updates to Management on trends and issues, team performance, escalated issues/problems, project work.
- Review, organise and coordinate the business contingency plans for Institutional Operations.
- Represents the business in internal and external meetings.
- Undertakes delegated project work, updating management and peers on progress.

**Experience/Skills Required**: For this Assistant Manager role, our client is looking for previous team lead/managerial experience within Financial Services, ideally with some previous pensions experience. You should be a strong communicator,good decision maker and be able to identify and mitigate risks.

**Additional Information**:The salary is negotiable with the average bonus being c.11% (£4,500) and also a company pension contribution to 13% (£5,200). There are a wide range of additional life/health benefits, free gym, retail discounts etcand that WFH flexibility alongside the opportunity to develop long-term.

**_The Assistant Manager _position is one of a number of vacancies we are handling. ARC is a specialist within Financial Services recruitment and the Consultant handling this role has over 25 years of experience in this field. Areas of expertiseinclude IFA Administration, compliance, customer services, pensions admin/technical roles, mortgage administration, paraplanners, marketing, underwriters and IT related roles. Check the website and feel free to call Darren Snell at any time._



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