Concierge Officer

4 weeks ago


London Borough of Hounslow, United Kingdom London Borough of Hounslow Full time

Job description

Would you like to be a part of The London Borough of Hounslow, whose diverse workforce are committed to making a positive difference for our residents and visitors by ensuring the quality of our services are maintained to a high standard?

Hounslow Council is an outstanding council serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we’ve built strong partnerships across the borough which have transformed how we serve one of London’s most diverse boroughs. Hounslow is the world in one place, full of potential, but a borough hit hard -socially and economically -by Covid-19. We have stepped up for our residents and businesses like never before.

**About The Role**

Reporting to the Senior Extra Care Officer, this role is focused and personalised to those living at Bristol court. The on-site council presence allows us to make sure the local environment is safe, clean and tidy while providing a range of housing management functions directly to residents.

**Key Responsibilities**

1. To provide a comprehensive reception, enquiry and advice service to members of the public and visitors to Bristol Court in person, by telephone or by letter ensuring that other enquires are directed to the appropriate departments.

2. Ensure a high level of security in the building both internally and externally making use of CCTV and other technology.

3. Maintain information display board and leaflet rack in communal lounges and communicate to residents.

4. Maintain the staff and reception area in a tidy, organised and presentable manner, giving a professional image to all visitors.

**Your Skills**

1. You are passionate about working and supporting Vulnerable People.

2. You are self-motivated, able to work independently managing emergencies as well as working as part of a team.

3. You have a practical approach and awareness of Health and Safety.

4. You are able and willing to work flexible hours including weekends.

**Essential for the Role**

Basic DBS check is required for the role.

**We Harness the Mix**

We value diversity in its broadest sense. We're committed to creating an inclusive culture where everyone is able to be themselves, give of their best and reach their full potential. We believe that a diverse workforce helps us to better understand our communities and deliver the best services for our residents.

**Interviews will be held on Thursday 10th August 2023


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