Cleaner/glanhawr

The Opportunity

We are seeking an experienced cleaner, with a demonstratable track record of working within a supporting environment, within a housing or customer focused environment to support our two award-winning companies to make a real difference to peoples lives, homes and communities.

**Are you**:
Genuinely passionate about making a difference to our residents and able to use your initiative to deliver top quality customer service.

Able to provide an important part of the cleaning service and support the line manager with tasks assigned. Keeping the scheme in in good, clean condition.

Someone that has positive and flexible attitude, with strong values that align well to ours.

Efficient with cleaning duties, understanding that the communal areas are and extension of residents homes.

**Do you have**:
A strong customer focused and empathetic approach to dealing with customers.

The ability to work as part of a small, busy team as well as to work alone and therefore capable of organising your workload and making decisions.

Excellent communication skills and the self-awareness to continuously improve yourself

Proficient knowledge of cleaning

A proven track record of working in a cleaning environment

If so, we want to hear from you

Whats in it for you?

In return for your hard work, commitment and innovation, you will enjoy an environment focused on more than just competitive pay. Youll enjoy:
Salary £12.00 per hour

Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.

25 days annual leave, increasing to 30 days with service the ability to buy and sell up to 5 days (pro rata), as well as time off for volunteering, health screening and more.

9 Bank Holidays per annum, including an extra day at Christmas

Opportunities to develop and grow,

Regular feedback, training and support from your manager and team,

Comprehensive support in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit,

A permanent contract ensuring job security ,

And lots more

Who are we looking for?

We are looking for a Cleaner to join our team for 25 hours a week (weekend working) on a permanent basis, working in our Extra Care Scheme in Nant Y Mor, in the North Wales area.

Tuesday 8.00am - 13.00pm or 9.00am 14.00pm

Wednesday 8.00am - 13.00pm or 9.00am 14.00pm

Saturday & Sunday 8.00am - 13.00pm or 9.00am 14.00pm

This role provides the opportunity to be part of a team that delivers a high standard of cleaning services that make a difference to our customers. We want to hear from individuals who have a natural flair with people. Communication is key in this role, as you will need to be confident and friendly to all our customers. You will need to understand the importance of maintaining high standards of quality and service and work in partnership with the housing and care teams to ensure the right service is delivered to people living in the schemes. This role will cover for annual leave and sickness and will involve both weekdays and weekends.

It would be desirable that you have experience of working in a cleaning capacity and an understanding of the health and safety and regulatory requirements. Although not a requirement, evidence of working within an establishment that provides care and support to residents and service users would be advantageous. More importantly we are looking for someone who is flexible, keen to develop their skills and has a genuine desire to make difference.

For further information about the role please view the attached role profile in our recruitment pack.

Who are Wales & West Housing (WWH)?

We are one of the leading housing providers in Wales; providing affordable homes and services to more than 20,000 residents in over 12,000 properties across Wales. We formed a group company in 2011, to include Cambria Maintenance Ltd. We employ almost 450 staff at WWH and around 150 staff in the other companies within our Group, making us a major Welsh employer. As an organisation we adopt a systems thinking approach to the way we manage and deliver our services across the Group; it underpins the way in which we operate.

We are also ranked as 3* World Class in the 2022 Best Companies list and ranked 5th best company in Wales to work for. We are also very proud to be the first organisation in Wales to be awarded Platinum status in the Investors in People (IiP) Standard.

We are embracing a new hybrid way of working that enables us to deliver a great service and supports a strong and connected organisational culture. Staff will spend a minimum of two days a week (or an appropriate pro rata for part timers), in the office. The remainder of the week will be determined by the needs of the role and/or the nature of the work; so you may be on site, at one of our regional bases, or working from home if suitable.

Are we right for you?