Skoda Service Advisor
2 weeks ago
**Skoda Service Advisor**
Joining Mitchell Group is not like joining a regular motor business as you become a part of the Mitchell Group "family". Benefits include additional long service holiday entitlement, summer and winter half days for school sports day and Christmas play (or to use at your leisure for those without young children) complimentary holidays at our company lodge North Wales, free use of in-house hairdresser and so much more.
Manufacturer training will also be provided. This will require attendance of overnight stays for the duration of 2-3 nights. Online training courses are also provided as part of the overall training package.
The main areas that the role will be covering are as follows:
- Day to day joint responsibility for the smooth operation of the front of house service desk.
- Welcoming and booking in daily service customers
- Dealing with all manner of customer enquiries and requests
- Producing of a detailed job card for the technician to follow
- Invoicing technical work with great detail and understanding
- Following up and providing progress updates to customers
- Explaining and selling of additional work
- Selling of Service Plans.
- Cleansing the customer database.
- General administration
The hours per week will be Monday to Friday 8.30am - 5.30pm with ½ hour lunch and every other Saturday from 8:30am - 12:30pm
OTE will be between £28,000 and £32,000 per annum, including bonuses. You will also have the use of a company car should you choose, which will be fully expensed except for fuel.
If you are committed to providing first class customer service and wish to apply, please send your CV and covering letter to:
Hayley Antrobus
PA to Mark Mitchell Group Managing Director
Mitchell Northwest Limited
Stanney Mill Lane
Cheshire Oaks
CH2 4RG
**It’s our people who make the difference**
**Job Types**: Full-time, Permanent
**Salary**: £28,000.00-£32,000.00 per year
**Benefits**:
- Additional leave
- Company events
- Company pension
- Free parking
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Work Location: In person
Reference ID: Service Advisor
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