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Store Assistant

7 months ago

Sunderland, United Kingdom Aston and Fincher Full time

**Store Assistant**

As one of the largest Hair & Beauty wholesalers in the UK, Aston & Fincher relies on the exceptional customer service and care provided by our Store Assistant.

**The Position**

We are looking for an enthusiastic Store Assistant to help customers identify and purchase products they desire and to support the store team to ensure the smooth running of the store in accordance with company procedures. Store Assistant duties include selling, restocking, and merchandising. The goal is to provide high class customer service and to increase company’s growth and revenue through sales maximisation.

You will be responsible for picking customers’ orders and products, to serve and help all customers, keeping shelves well stocked with products, whilst ensuring the store is kept clean and presentable at all times.

**What we offer**
- Competitive salary
- 29 days holiday per calendar year
- A contributory company pension scheme after 3 months service
- Free on-site parking
- Staff uniform
- Full induction and comprehensive training
- Incentive scheme
- Social events
- Long service awards
- Career progression

**Responsibilities**
- Pick customers order
- Ensure all products are clean and correctly priced
- Stock is put out on shelf to company procedures
- Count stock accurately
- Use of till / Retailer
- Pack all orders in-line with the company procedures
- Assist and arrange for items to be dispatched
- Answering the phone
- Invoicing of orders through our till system
- Keep up to date with all promotional activity
- Merchandising within the company guidelines
- Book in all deliveries
- Build on customer telephone orders
- Assist with deliveries of stock coming into store
- Transfer stock in / out to stores/suppliers
- To help maintain a safe and secure environment for customers and colleagues
- To make deliveries to salons within your area when necessary
- Ensure high levels of customer satisfaction through excellent sales service
- Maintain outstanding store condition and visual merchandising standards
- Maintain a fully stocked store
- Ascertain customers’ needs and wants
- Welcome and greet customers
- Manage point-of-sale processes
- Actively involve in the receiving of new shipments
- Keep up to date with product information
- Accurately describe product features and benefits
- Follow all companies’ policies and procedures

**Requirements**:

- Proven experience as a Store Assistant
- Must hold a valid UK Driving Licence
- Excellent communication and interpersonal skills
- Exceptional attention to detail
- Thorough and punctual
- Basic understanding of sales principles and customer service practices
- Solid communication and interpersonal skills
- Customer service focus
- Friendly, helpful, confident and engaging personality
- Basic administration skills

**Working Hours and Job Location**

The working hours for this role are 36.75 hours a week.

Monday to Thursday 8.15am - 5.00pm and Friday 8.15am - 1.00pm

Aston & Fincher Ltd is based in 11 Queens Court, Carrmere Road, Leechmere Industrial Estate, Sunderland, SR2 9TW.

**How to apply