Research Operations Specialist

6 months ago


Warrington, United Kingdom Department for Environment, Food and Rural Affairs (Defra) Full time

Are you interested in solving user research problems at scale?

Defra has 80+ user researchers working across a portfolio of digital programmes and projects. Defra's Research Operations (ReOps) team works to enable user researchers to do their best work.

We are looking for three Research Operations Specialists to join our vibrant team on a permanent basis.

ReOps Specialists enable user researchers to develop a deep knowledge of users, creating efficiencies in the way Defra works.

ReOps Specialists see that the user research profession is effectively supported to deliver high quality and consistent research, while managing and reducing risks to the organisation.

You will work in tandem with user researchers and other specialisms across Defra (recruitment, finance, legal, and Human Resources). You will join with user research leadership to deliver programmes of work that deliver against the wider user research strategy.

You’ll help to solve problems like:

- freeing up researcher time with better ways of working
- ensuring compliance with research professional standards: ethical, legal, quality
- making research insights findable and reusable
- managing research participant data securely
- balancing project timescales with recruiting the right research participants.

To learn more about user research at Defra, read our blog post, ‘User Research - what’s it all about?’.

**Person specification**

**Responsibilities**
- Developing policy, procedure, templates, and guidance for user researchers across the board to work to.
- Introducing methods and new ways of working to improve performance in the user research team, in line with ambitions set out in the user research strategy.
- Developing onboarding processes for new starters - including standards, guidance, ways of working, accessibility standards and participant consent processes.
- Developing and delivering timely communications to the user research community, responding to queries from researchers at varying grades.
- Overseeing the procurement, management and compliance of tools and technology used by user researchers, in line with best-practice and legal obligations.
- Working with stakeholders across Product and Experience, Defra, Arm’s Length Bodies, and government to deliver programmes of work across the eight pillars of Research Operations.
- Identifying, escalating, resolving, and managing risks at various scales (operational, fiscal, legal, data and security etc.)
- Supporting the growth and development of ReOps in Defra through team recruitment campaigns and line management of ReOps staff.

**Skills and experience**
- A working level knowledge of user research methods, tools, and best practices and knowledge of legal and compliance aspects of research.
- Experience of using or helping users working on Qualtrics, SharePoint, Microsoft Teams, and Microsoft 365.
- Excellent communication, collaboration, and stakeholder management skills.
- Experience of working with stakeholders in cross-functional environments to establish business needs and aligning delivery to these needs.
- A proactive, flexible, and problem-solving attitude, with a commitment to continuous learning and development.
- A high level of attention to detail, quality assurance, risk management and commercial acumen.

**Please keep reading.**

So, if you think you have what it takes, but do not necessarily meet every single point on the job description, please still get in touch.

We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture, or religion.

**Job Types**: Full-time, Permanent

**Salary**: £39,439.00-£47,039.00 per year

**Benefits**:

- Additional leave
- Canteen
- Casual dress
- Cycle to work scheme
- Employee discount
- Flexitime
- Health & wellbeing programme
- Sick pay
- Work from home

Schedule:

- Holidays
- Monday to Friday

Work Location: Hybrid remote in Warrington

Reference ID: 345108



  • Warrington, Warrington, United Kingdom CK Group- Science, Clinical and Technical Full time

    About the RoleWe are seeking a highly skilled Scientific Researcher to join our team as a Method Development Specialist, working within the Toxicology Research and Development Team based in Warrington.As a Scientific Researcher, you will work under the guidance of the R&D Lead Analytical Toxicologist to carry out method development and validation projects...

  • Lead User Researcher

    6 months ago


    Warrington, United Kingdom Department for Environment, Food and Rural Affairs (Defra) Full time

    **Job description** User Researchers are key figures in the teams that design and deliver services. They help their teams develop a deep understanding of the people - citizens, businesses or government colleagues - who use a service. Their findings allow their teams to design and build better services more quickly and at lower cost and risk and to...


  • Warrington, United Kingdom Bridgewater Community Healthcare NHS Foundation Trust Full time

    **Duties and Responsibilities**: Clinical The clinical activities undertaken by the post holder will be those necessary to comply with the paediatric dentistry contracts that the Trust holds. Communication Communicate effectively with the following: Patients, carers, families, and user groups regarding complex clinical issues relating to paediatric dentistry...


  • Warrington, United Kingdom NeuroClin Ltd Full time

    About the Company: We are excited to announce the opening of our new private healthcare and clinical trials facility in Warrington, set to launch in January 2025. As part of our expansion from our well-established Glasgow site, we are seeking Nurses, either part time or full time, to join our team and support the growth of our innovative services.About...


  • Warrington, Warrington, United Kingdom Vestas Full time

    Job OverviewVestas, a world-leading renewable energy company, is seeking an experienced Service Operations Specialist to join their Operational Support Services team in the UK.


  • Warrington, United Kingdom Compass UK & Ireland Full time

    We're seeking an experienced and adaptable Operations Support Specialist to join our team at Compass UK & Ireland on a part-time basis, contracted to 20 hours per week.About the RoleThis role will see you responsible for ensuring our offices run smoothly and efficiently, managing general administrative duties with confidence. As an Operations Support...


  • Warrington, United Kingdom NeuroClin Ltd Full time

    Job Description About the Company: We are excited to announce the opening of our new private healthcare and clinical trials facility in Warrington, set to launch in January 2025. As part of our expansion from our well-established Glasgow site, we are seeking Nurses, either part time or full time, to join our team and support the growth of our innovative...


  • Warrington, Warrington, United Kingdom CLARKSON PLC Full time

    Job TitleWarehouse Operations Specialist (en)About the RoleWe are seeking a highly motivated Warehouse Operations Specialist to join our team at Clarkson PLC. This is a fantastic opportunity for someone who is highly organized, proactive, and has excellent communication skills.Job DescriptionThe successful candidate will be responsible for managing the...


  • Warrington, Warrington, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking an Operational Specialist to join our production team in Warrington, UK. The successful candidate will be responsible for operating machinery, assembling products, and ensuring production targets are met in a safe and efficient manner.Key Responsibilities:Operate machinery and equipment safely and efficiently.Assemble products according to...


  • Warrington, Warrington, United Kingdom United Parcel Service of America, Inc Full time

    Company OverviewWelcome to United Parcel Service of America, Inc. where we take pride in delivering packages with care and trust. Our company has been a leader in the industry for years, and we're looking for dedicated individuals to join our team as Warehouse Operations Specialists.We're committed to treating all applicants fairly and promoting based on...


  • Warrington, Warrington, United Kingdom Speedy Hire Full time

    Job Title: Site Operations SpecialistAbout Us:Speedy Hire is the UK's leading hire provider, offering a wide range of tools, specialist equipment and plant for all types of jobs.We strive to deliver a work-life balance for our employees and understand that flexibility is key in today's fast-paced world.We are currently looking for a Site Operations...


  • Warrington, Warrington, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are looking for a skilled Kitchen Operations Specialist to manage a specific section of our kitchen, ensuring high culinary standards are met consistently.Key Responsibilities:Oversee the preparation and presentation of dishes in your assigned section.Ensure the quality and consistency of dishes served.Assist in menu development and the creation of daily...


  • Warrington, Warrington, United Kingdom CHESHIRE SANDSTONE Full time

    Marketing Operations Specialist Job Summary">We are seeking a highly skilled Marketing Operations Specialist to join our team at CHESHIRE SANDSTONE. As a key member of our marketing department, you will be responsible for ensuring the smooth operation of our marketing systems and processes.The ideal candidate will have a strong background in marketing...

  • Cot Bureau Operative

    6 months ago


    Warrington, United Kingdom Manchester University NHS Foundation Trust Full time

    An exciting opportunity has arisen with the Connect North West Team based in Saint Mary's Hospital which provides an urgent and non-urgent Neonatal Transport for the North West region and North Wales. We are looking for an enthusiastic and committed person to join our friendly team as a Cot Bureau Operative. You must be an excellent - disciplinary team. As...

  • Cot Bureau Operative

    6 months ago


    Warrington, United Kingdom Manchester University NHS Foundation Trust Full time

    An exciting opportunity has arisen with the Connect North West Team based in Gemini Warrington which provides an urgent and non-urgent Neonatal Transport for the North West region and North Wales. We are looking for an enthusiastic and committed person to join our friendly team as a Cot Bureau Operative. You must be an excellent - disciplinary team. As a...

  • Cot Bureau Operative

    6 months ago


    Warrington, United Kingdom Manchester University NHS Foundation Trust Full time

    An exciting opportunity has arisen with the Connect North West Team based in Saint Mary's Hospital which provides an urgent and non-urgent Neonatal Transport for the North West region and North Wales. We are looking for an enthusiastic and committed person to join our friendly team as a Cot Bureau Operative. You must be an excellent - disciplinary team. As...


  • Warrington, Warrington, United Kingdom Enterprise Driver Recruitment Full time

    Job DescriptionWe are seeking an experienced 7.5t driver to join our team at a parcel company in Warrington, working on an ongoing position with our client. As a Logistics Operations Specialist, you will be responsible for delivering parcels safely and efficiently, using your strong communication and organisational skills.Key Responsibilities:Valid 7.5t (C1)...


  • Warrington, Warrington, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Operational Support Specialists are sought after by beBee Professionals in Warrington to join our dynamic team. As a key member of our team, you'll deliver exceptional customer service, support, and contribute to our operational success.Key Responsibilities:Engage with customers, providing service and support.Participate in all aspects of the operational...


  • Warrington, Warrington, United Kingdom Gibb Group Medical & Rescue Full time

    Job SummaryWe are seeking a highly motivated and experienced Medical Equipment Operations Specialist to join our team at Gibb Group Medical & Rescue. The successful candidate will be responsible for delivering administrative functions related to medical products, ensuring seamless supply chain operations, and providing exceptional customer service.


  • Warrington, Warrington, United Kingdom Merje Full time

    Merje is seeking a talented Financial Planning Specialist to join their Wealth Management team on a permanent basis. The ideal candidate will have a strong understanding of the financial planning process and be able to produce professional and technical reports to support the advice process.As a Financial Planning Specialist, you will be responsible for...