Hotel Receptionist

Welcome to the Manor Collection. A small group of independently operated and individually styled hotels in Surrey, striving to offer high levels of service in convenient locations. Our venues are host to extensive conference facilities and the ideal surroundings for your dream wedding. Plus, with 100 bedrooms across the collection, we are the perfect setting to rest and refuel, whether your stay is for business or leisure.

We are currently recruiting for a **Hotel Receptionist (Full time)** to join us at our 50 bedroom **Hartsfield Manor, based in Betchworth, Surrey**.
- We would also consider a Senior Receptionist or Reception Supervisor, depending on experience._

**Aim**: To greet all customers that come to the hotel. To offer a friendly and welcoming presence as the first person customers will see in the hotel.

**Job responsibilities**:

- Meeting & Greeting customers
- Offering assistance to guests coming into the hotel
- Managing the switchboard with bookings & enquiries
- Checking guests in and out of the hotel efficiently. (See below)
- Communicating information between departments to help with the smooth running of the hotel
- To adhere to opening and closing checks that are set out by the senior receptionist & management.
- Taking & confirming hotel reservations
- Balancing cash and credit card payments taken throughout the hotel. Make sure the till is left with sufficient change
- Managing check outs with the housekeeping team to support an efficient system
- Maintaining a clean and tidy reception area referring to the cleaning check sheet
- Ensure a good knowledge of the local area which can be relayed to guests
- Typing menu’s etc when required
- Ensure all functions are charged correctly
- Ensuring old newspapers are thrown away each day and the newspaper table is kept neat and tidy
- Ensure light music is playing at all times throughout the hotel
- Ensure the post is ready to be sent each morning
- Ensure reception desk is presentable for when clients come to the desk
- Ensure a thorough handover is done between shifts
- Pass on any maintenance feedback into maintenance folder
- Ensure all bookings have back up in filing cabinet

**Guest Check-in**
- Greet the client
- Check their details and their length of stay
- Inform guests where their room is situated (by pointing to paper) and if they would require any assistance with luggage
- Ask the guest if they would like to book a table for dinner - Ensure they see the dinner menu (Explain times)
- Ask the guest if they would like a newspaper ordered
- Ask if you can be any further assistance

**Guest Check-out**
- Ask the guest if they enjoyed their stay
- Ask them if anything would of improved their stay at the hotel
- Wish them a good day and thank them for their business

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Company pension
- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Quarterly bonus

Work Location: In person

Reference ID: Rec / HM