Hotel Receptionist

**The role...**

As one of our Hotel Receptionist's you will be responsible for the day to day operation and management of our reception and be part of the Duty Manager rota. You will be passionate, welcoming and lead from the front to ensure our guests receive a genuine 5* experience on every stay.

We are looking for someone who can act as the first point of call, dealing with any guest queries or complaints in a quick, efficient and professional manner.

As receptionist for the hotel, you will furnish yourself with local knowledge to cater for tourists and business guests alike and promotes the additional facilities offered by the group as part of the service, building relationships with new and repeat customers and act as support alongside your colleagues in delivering superior service wherever possible.

You will also have an understanding of the importance of efficiently maintaining accounts, taking responsibility for; banking, third party payment, sales ledgers & guest bills. You will be proactive with operational activities assisting the general manager with general duties and communications that ensure we consistently deliver a 5* service to every guest every time.

**Ideally you will...**
- Be organised and proactive, and motivated to inspire and support the team around you to help improve and develop to our full potential.
- Possess exceptional guest service skills with the ability to develop lasting relationships.
- Be a strong communicator and listener who can establish strong working relationships with all hotel departments.
- Experience working in a similar style role as a Receptionist is essential; preferably with strong operating knowledge of Opera Property Management System (Hotel is currently running Opera 9).

We really do hope that if you meet the requirements that you would come and join us.

**Salary**: From £10.42 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

COVID-19 considerations:
We are still taking sensible Covid precautions at all of our locations including the use of face masks where applicable and sanitising stations at entrance points to our premises, to keep both staff and customers safe.

Ability to commute/relocate:

- Dorchester, DT2 9PW: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Reference ID: Hotel Receptionist