Head of Customer Care

2 months ago

London, United Kingdom UpCircle Beauty Full time

_**UpCircle values a diverse workforce. Women, people of colour, people with disabilities and members of the LGBTQ+ community are strongly encouraged to apply. If there is anything we can to accommodate you to participate fully in the recruitment or interview process please let us know.**_

We’re looking for someone with a passion for brilliant customer service to head up our customer care team and help maintain our close-knit UpCircle community

This role requires someone to be our point person for all interactions with our amazing customers - think managing customer orders on our three websites to ensure everyones order arrives in pristine condition, answering skincare questions, maintaining communications on social media channels, managing our website live chat and UpCircle Insiders Facebook group, replying to reviews, handling customer returns, complaints and feedback You'll be constantly feeding back to the team to ensure we're providing the best products, service and experience to our wonderful UpCirclers. You'll be responsible for helping drive our mission of delivering incredible customer service and keep everyone delighted with their UpCircle experience. Quite a responsibility

You will be highly responsive, empathetic and reactive to everything thrown your way. You will be a problem solver, able to find a solution to a range of queries that might pop up (missing items in order, order lost/delayed/damaged).

You will also have a keen passion and interest in skincare and beauty, being able to answer customer questions about our skincare range, providing helpful, accurate advice with regard to skin types, routines and best practice.

Job role is available to start immediately.

**RESPONSIBILITIES**
- Managing the UpCircle Insiders Facebook group
- Ensure all orders are being sent out promptly and correctly
- Reporting back to the rest of the team
- Responding to customer enquiries in a rapid manner
- Helping customers with their skincare concerns and educating them on the UpCircle range
- Replying to complaints, feedback and reviews
- Use intuition to seek out new opportunity to grow the business in any way you see fit.

**IN RETURN**
- Starting salary will depend on experience
- Rapidly-growing, fast-paced action where no two days are the same
- Opportunity to develop and grow across all aspects of the business
- Enough skincare goodies to shake a tree at
- Option to work from home 2 days a week after probation
- The chance to make a serious impact from the get-go

**Additional Info**
- Role is based in Kennington SE5, South London
- Start Date: Immediate
- Applicants must be eligible to work in the UK

**Salary**: £20,000.00-£22,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- London, SE5 0AE: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: Hybrid remote in London, SE5 0AE

Application deadline: 06/01/2023

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