Head of Professional Services

3 weeks ago

London, United Kingdom Gravity Sketch Full time

**About us**:
Gravity Sketch is the category leader solving the challenges faced by teams that design 3D products. Our platform enables teams to create and communicate 3D ideas in the quickest and most intuitive way possible - whether they are globally distributed or in the same geography.

The platform is changing the way companies like Adidas and Ford carry out their day-to-day design work, helping to increase creativity, productivity, collaboration and compressing time to market. We take a B2C approach to B2B, nurturing a large community of highly engaged design and engineering professionals using the product to redefine their digital design workflow.

**Our Culture**:
We’re a lean but ambitious team of 85+ spread across the globe. We may be geographically spread out, but we’re tied by our mission to radically change how teams communicate ideas spatially and expressively from anywhere

Our focus is on output and getting the work done, not counting the hours you work. We appreciate that everyone has their own optimum setup, so provide flexibility in terms of when and where you get work done.

**Our Values**:

- Impact
- Ownership
- Team on A Mission

Our values are at the heart of our culture, we encourage everyone to experiment, bring new ideas to the table, and challenge one another in order to arrive at the best solutions for our users.

Trust** **is another fundamental, which is echoed through autonomy of our work. We rely on each other to be resourceful, make decisions quickly, give honest feedback, ask for help, or do whatever needs to be done in order to make a positive impact on the team, users, or business.

We work hard, and know how to have fun too; with company trips, socials, sports, gaming sessions and more. We welcome you to share your hobbies with the team so we can all try something new

**Overview**:
We’re looking for an enthusiastic leader to drive our Professional Services department. You’ll be responsible for 9 (and growing) of our Gravity Sketch consultants, all from a design background and joining the tech world to onboard clients like, Netflix, Ford, Adidas etc We’re needing someone to come in and evolve our current process’ to be aligned to consulting with enterprise clients across the globe.

This position will report directly to the CRO and can be based remotely within +/- 5hrs of UK timezone), we also have an office in Brixton which you are welcome to use as much or little as suits you best.

**Responsibilities**:

- Leading strategic vision, development & goals for the design consulting team.
- Lead team in developing solutions for complex client situations to ensure meeting of goals and objectives and deliver results on time.
- Lead team in expanding and identifying current and new business projects by industry.
- Managing total breadth of account objectives & growth from a design consulting perspective.
- Building internal operations & processes for documenting & communicating customer needs while tracking delivery of projects and assignments to our end users..
- Ensure resources are leveraged correctly by coordinating with staff scheduling and project planning.
- Engage in practice management such as tools, methodologies, people development and proposals.
- Render quality control for engagement & exploration team’s work.
- Develop and review staff performance such as mentoring and recruiting staff.
- Communicate with all client management levels.
- Measure project progress, client benefits and budget expectations through proprietary tracking tools.
- Leading and supporting consulting projects as needed for large volume initiatives or high stakes accounts.

**Requirements**:

- Considerable experience within professional services and has been managing and leading a team in this space.
- Demonstrated experience with SaaS software platforms focusing on enterprise clients.
- Excellent communication skills and has the ability to work with cross functional teams and drive business value conversations with the clients.
- Enthusiastic leader with the ability to inspire and motivate team members.
- Demonstrated experience building and scaling a professional services business with accountability for financial targets
- A strong capacity to learn new technologies & overall understanding of digital design and development ecosystem
- Outstanding organizational skills and ability to multitask to effectively prioritize and manage workflow
- A creative problem solver who isn’t afraid to get their hands dirty

Nice to have’s:

- Industry experience in design or development of footwear, automotive, industrial design or all of the above.
- A strong knowledge of Gravity Sketch and an understanding of the mission we are trying to achieve

**Benefits**:

- Uncapped holidays: Startup world is busy, we encourage taking time off to recharge and rest.
- Flexible working: w_e appreciate that everyone has their optimum setup and things to work around in life. We would support remo

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