Digital Specialist

4 months ago


Bath, United Kingdom Wessex Water Full time

Are you working within a digital team and seeking a new challenge? If so, we have a great opportunity for you to join our Communications and Community team as a Digital Specialist.

This is a 12-month fixed-term contract with the possibility of extending into a permanent position.

**What you'll do**:
As a Digital Specialist, you will be part of a dedicated team running our digital communication channels including websites, content and knowledge management, intranet, SMS, surveys and chat.

Reporting to one of our digital delivery managers, you will be responsible for:

- providing frontline support to the YTL UK group of companies, including Wessex Water.
- ensuring all work requests are actioned and prioritised in line with our digital principles.
- working alongside other digital colleagues to ensure planned work and unplanned requests are delivered to agreed timescales.
- supporting digital projects to help introduce better ways of working and improve customer and employee experience.
- liaising with teams across our businesses to create clear and accurate user journeys that can inform content requirements.
- collaborating on release scheduling, content delivery, testing and KPIs.
- using analytics tools to improve and optimise digital channels and systems.

**What you'll need**:
You will have good interpersonal and communication skills, including strong written English, and the ability to interact at all levels from team members to senior managers. You will be self-motivated and have good organisational skills.

In addition, you will need:

- a degree or equivalent qualification
- working knowledge of digital systems such as a CMS, knowledge management, chat, surveys, SMS.
- working knowledge of HTML and CSS.
- proficient experience using Microsoft Office and Office 365, including SharePoint.
- knowledge and experience using Adobe Creative Suite including Photoshop.
- a high level of IT literacy.
- experience in UI/UX testing.

**What you'll receive**:

- Total pension contributions up to 20%.
- Career progression and professional development opportunities.
- 25 days' holiday rising to 28 with length of service.
- The opportunity to buy up to 10 days' holiday and sell up to five every year.
- A healthcare package that allows you to claim back healthcare costs.
- Life assurance of up to eight times your salary.
- A new electric car in exchange for part of your gross salary.
- Cashback and discounts from more than 3,000 retailers.
- One paid volunteering day each year.
- Enhanced family leave and pay arrangements.
- An interactive health and wellbeing platform.
- Support from mental health first aiders.
- A £1,000 referral fee if you recommend someone to work for us.

**Who we are**:
We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West.

The work we do goes beyond providing an essential public service. We also aim to have a positive impact on the communities we serve and the natural environment.

Our people tell us Wessex Water is a great place to work, which is why so many of them stay with us You will have the opportunity to develop and progress your career, while also receiving health and wellbeing support.

We also continue to promote diversity and inclusion - with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

This is an exciting opportunity to join us and if you would like to be part of our journey, we would love to hear from you. Please do not hesitate to let us know about any additional support you may need.



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